Lauren Sands Email & Phone Number

Sunnyvale, Ca, Us

As the Head of Global Services at LinkedIn, I lead our SaaS service and delivery organization, ensuring the successful post-sale adoption and value realization of LinkedIn Hiring Solutions, Learning Solutions and Sales Solutions. With a team of over 250 skilled professionals across 19 global offices, our organization spans Solutions Engineering, Implementations, Insights, Integrations, and a range of consulting functions. We are critical to bringing new LinkedIn products and features to market, partnering closely with customers to maximize their investment and ensure ongoing success while also building more scalable support models. By aligning strategy, execution, and innovation, Services delivers impactful, measurable outcomes that drive adoption, retention and growth with the recent launch of our professional services offering.

Sunnyvale, Ca, Us

I lead the Global Services Organization within our Member and Customer Success organization (MCS) at LinkedIn. Global Services is comprised of the following global organizations: Solutions Engineering, Implementation, Product Consulting, Technical Solutions, and Scaled Advisory Solutions. Our 250-person organization drives proactive, ongoing value for customers with our deep product and technical expertise. We lean into every client conversation as an opportunity to accelerate adoption, utilization, and growth throughout the entire Customer lifecycle. We thoughtfully engage with both our emerging and largest, more complex customers in a time-bound model to strategize, launch, optimize, and grow their LinkedIn investment in harmony with Customer Success Managers and Account Directors.

Sunnyvale, Ca, Us

I lead the Global Services Organization within our Member and Customer Success organization (MCS) at LinkedIn. Global Services brings together all non-CSM post-sale roles across our three solution areas (formally LinkedIn Learning, Talent Solutions, and Glint). This organization of ~200 incredibly talented Implementation, Product Consultant, Solution Engineering, and Technical team members enables LinkedIn to deliver holistic value to LinkedIn’s Members & Customers.

Sunnyvale, Ca, Us

In this newly created role, I am responsible for building, implementing and executing a new global support model that drives customer success at scale across thousands of clients globally, ensuring the delivery of engaging touchpoints throughout the post-sales client relationship. I partner with our Global Sales Organization, Business Operations, Pricing, Data Science, Enterprise Support and Sales Operations teams to tackle operational and strategic initiatives relating to our Talent Solutions Enterprise Program clients. Three primary measures of success for this role are increasing customer engagement with our products, building scaled engagement offerings, and reducing time-to-activation for faster ROI realization. Within yr1, the team was able to:• Build a more efficient global implementation program that reduced headcount dependencies by 77%, shortened go-lives by 60%. • Design and implement 4 new metrics dashboards and launched 3 playbooks for CSMs to drive TSEP success at scale. • Build and launch Scaled Enablement pilot programs which drove immediate engagement lift, created active customer communities, and enabled users to own and drive internal success strategies. Awards and Recognition:FY19 LinkedIn Super Club WinnerLinkedIn global manager of the month in January 2019FY18 MVP Award, Team AmazonFY18 Transformation Award, Team TSEP

Sunnyvale, Ca, Us

I lead the North American Global Account CSO organization in the delivery of post-sale product implementation and end-user education services for our largest and most invested global accounts. Achieved 107% of 2017 bookings quota (~$114M) with lowest churn in all LinkedIn Talent segments worldwide.Success for us is determined by inspiring & empowering every customer to connect talent with opportunity, driving business value and creating lifelong LinkedIn advocates.

Sunnyvale, Ca, Us

I manage a team of 8 Customer Success Managers in the US and Canada in the delivery of post-sale implementation and education services for our largest, global accounts. I work in close coordination with sales, product and service delivery teams across LinkedIn. • Achieved 109% of 2015 bookings quota (~$55M)• Provide the team with thought leadership, coaching, conducting one on ones and performance appraisals. Build a strong team through both external hiring and internal talent/skill development.• Lead and coordinate global Customer Success initiatives to continue advance the mission of the organization and LinkedIn.• Partner closely with regional sales leaders in prioritizing key initiatives to maximize Customer Success and support sales goals. Drive key customer engagements and becomes a go-to leader for executive conversations.• Partner with Customer Success leadership globally to ensure that customers with global presence are supported for consistent and stellar customer experience.• Utilize LinkedIn, client and other data to derive insights and use these ensure that team goals related to implementation, churn mitigation, account improvement, and new product roll-outs are tracked and achieved.

Sunnyvale, Ca, Us

I’m a Strategic Recruitment Product Consultant (RPC) at LinkedIn. I serve as a trusted advisor to our strategic customers, helping them to achieve success with LinkedIn products and maximize their return on investment. In addition, I project manage large-scale product implementations, and drive adoption within global recruitment teams. • Partner with the LinkedIn global Account Managers and lead post-sales activity for LinkedIn’s strategic customers for complete and timely delivery of LinkedIn solutions. • Utilize LinkedIn, client and other data to derive insights and use these to drive greater customer engagement with LinkedIn products. • Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs.• Assess client talent acquisition tools (CRM, ATS, RMP) to make recommendations on how LinkedIn solutions can be seamlessly implemented into broader technology architecture.• Engage customer talent acquisition leadership teams to ensure client is achieving optimal results and ROI with solution and that a plan is in place for solution deployment, adoption and change management.• Increase customer retention and support increased revenue growth by conducting regular check-in calls and quarterly business reviews jointly with the strategic account teams.• Serve as the voice of the customer and provide internal feedback on how LinkedIn can better serve its strategic customers.

Boston, Massachusetts, Us

• Responsible for entire Agency recruitment in Boston, San Francisco, and D.C. markets• Developed and implemented local and national recruiting strategy, including creative sourcing of candidates through professional networking, advanced online search techniques, strategic postings and cold calling passive candidates for entry- to senior-level roles • Created social media recruitment strategy for Agency to identify talent on networks including: Facebook, Twitter, LinkedIn, Blogs, YouTube• Created/maintained Racepoint Group’s recruitment Twitter handle • Partnered with senior management to ensure Agency was levering all recruitment opportunities • Developed new recruiting, retention and employment branding strategies • Worked with senior management to gather information for job descriptions, postings and Web content for career site• Redesigned the existing internal referral bonus program and created an external referral bonus program • Created and presented interview workshop/best practices for Agency• Participated in search and implementation for Applicant Tracking System • Built and managed passive talent pool of over 2,000 full-time and freelance candidates for future consideration • Coached executives on career development, employee relations and performance management and the correlation between recruiting and retention • Assisted in scheduling and coordination of interviews, prepared offer letters and all related material• Managed university relations and internship programs and participated in university job fairs• Developed and fostered relationships with local professors to identify top talent in PR programs• Responsible for the on boarding process, including: IT, scheduling, new hire orientation presentation, new hire paperwork• Participated in other human resources projects as needed• Served as key contact for vendors regarding accounts payable issues, repairs and proposals

• Oversaw day-to-day public relations activities of 5 employees on 9 accounts• Maintained extensive contact with clients to identify and maintain respective targeted strategic positions• Brainstormed ways to supplement branding efforts through PR• Wrote and edited press releases, technical articles, and other marketing collateral for several diverse accounts• Provided varied levels of support for client trade shows, press tours, and other events• Developed and maintained relationships with editors of industry and trade publications• Researched tradeshow opportunities, coordinated editor appointments, secured coverage in trade show dailies, developed speaking points, compiled press kits and EPK’s• Wrote, pitched and secured press interviews, product and literature placements and feature articles• Researched and leveraged Internet-based PR services including SEO• Coordinated article interviews with appropriate customer contacts• Researched and pursued speaking engagements, product awards, editorial opportunities, contributed articles, and buyers’ guides• Completed yearly ROI reports• Supported new business initiatives by delivering Agency capabilities presentation • Implemented policies and monitor daily progress metrics • Developed custom public relations programs for prospective new clients• Drafted custom new business proposals

• Managed full cycle recruitment process including: direct sourcing, job postings, behavioral interviewing, verbal and written job offers• Actively marketed Mentor 4’s Suite of Services to Boston businesses and job seekers• Maintained qualified pipeline of candidates and new hire development• Provided individual coaching and training to potential candidates• Completed daily, weekly, and monthly reports and paperwork in a timely and accurate manner• Negotiated and assessed salary offers in terms of internal equity and competitiveness of an organization compared to the job market• Collaborated with client managers to identify market adjustments• Provided timely feedback to candidates, managers, and clients• Interpreted policies and procedures to ensure fairness• Maintained market knowledge including unemployment rate, industry growth, and lay-off analysis