Lauren Ramsden Email & Phone Number

Mount Laurel, New Jersey, United States

Within this capacity, I am responsible for leading collaborative activities with management teams to design and launch strategies aligned to client's vision, mission, and purpose. In doing so, I gather and analyze project requirements to translate into technical specifications that align with client needs. At the same time, I review architecture design, testing plan, and deployment needs to define project requirements and calculate costs. I also monitor project progress and promptly communicate with key stakeholders instances of risk and plans for mitigation.Some of my proudest accomplishments to date include:• Optimized CRM systems through ongoing assessment that scaled with company growth.• Succeeded in overseeing end-to-end design and launch of more than 20 projects.• Enhanced user experience through continuous support in form of in-person training sessions, webinars, system improvements, and consistent communication regarding network infrastructure.• Valued by client executive teams for adhering to project timelines and budgetary guidelines.• Received favorable feedback for ingenuity expressed when correcting escalated projects.• Served as subject matter expert on data exchange and technology integration.

Mount Laurel, New Jersey, United States

During this time, I owned responsibility for training and supervising patient contact coordinators for a variety of patient services programs. Essentially, I was tasked with orchestrating delivery of full recruiting lifecycle while guiding 20 nurse call center agents and subject matter experts in providing an optimal patient experience. Effectively, I defined testing protocols, created quality assurance initiatives, and dictated clinic policies and procedures.Some of my most significant achievements include:• Spearheaded execution of several programs that improved staff productivity, delivery of service, and overall operational efficiency.• Acquired additional leadership and management responsibilities as Site Selection Coordinator that fielded up to 100 calls and 40+ emails per day.• Played an integral role in accelerating enrollment in studies for multiple clinical research sites.