• Monitoring transactions and ensuring compliance with regulations for both money-changing and retail customers, enhancing operational efficiency and reducing compliance risks. • Reviewing Concurrent Audit Reports and coordinated with branches to address observations, improving compliance and operational effectiveness.• Preparing FLM-8 reports in both excel and pdf for timely submission to RBI thus ensuring accurate documentation and streamlined communication.• Checking Audit Fees invoices for accuracy, confirming details prior to payment release to ensure financial integrity.• Tracking monthly payments for camera security and alarm systems, verifying transactions and confirming payment completion to maintain security oversight.• Maintaining comprehensive records of supporting documents for customers’ money changing and MTSS transactions, ensuring compliance and accuracy in documentation.• Reviewing and approving KYC documentation for money changing and MTSS clients/entities, ensuring adherence to regulatory requirements and minimizing risks.• Adhering reporting processes for improving efficiency in submitting data to regulatory agencies.• Investigating potential violations, promptly addressing issues to maintain company reputation and avoid sanctions.• Facilitating communication between departments, ensuring timely updates on compliance changes and their impact on operations.• Collecting and updating detailed notes on investigations and other communications to adhere to legal/regulatory requirements and enhance recordkeeping.• Conducting staff compliance awareness programs by taking monthly training sessions for new employees to promote regulatory understanding and adherence.

• Handled loan disbursement for various products including Home Loans, Personal Loans, Two-Wheeler Loans, and Consumer Durable Loans, ensuring timely processing and customer satisfaction.• Managed the KYC process for all loan products, verifying mandatory documents required for loan sanctioning and disbursement.• Executed fund transfers to client accounts through RTGS and NEFT, adhering to stipulated turnaround times (TAT). • Dealt with Banking KYC Operations, ensuring thorough verification of all required documentation for loan processing.

• Conducted concurrent audits for credit card operations at RBL Bank, focusing on card application processes, customer sourcing, underwriting, and managing customer requests and complaints.• Prepared monthly reports and maintained records in both Excel and PDF formats, ensuring accurate documentation and analysis.• Managed pre-issuance tasks including application data capturing, KYC verification, plastic/stationery procurement, embossing, tele-verification, field verification, card setup, boarding, and billing statements.• Oversaw post-issuance processes such as account maintenance, card payments, chargebacks, rewards/redemptions, settlements, and account reconciliation.• Utilized systems such as Finacle for data withdrawal and updates, enhancing operational efficiency.

• Worked in the Share Transfer Department, handling the transfer of ownership, duplicate, and replacement of shares, ensuring accuracy and compliance in all processes.• Managed shareholder folios and verified documents lodged for processing, facilitating timely actions on transfers, demat requests, duplicates, and replacements.• Ensured proper management of shareholder folios, maintaining organized records and adherence to regulatory requirements.

• Worked on corporate data for business partners, withdrawing and updating information on MCA websites to maintain accurate records.• Provided timely services to clients for record updates and ensured the prompt delivery of data, enhancing client satisfaction and operational efficiencies.