• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.• Ensured highest productivity and efficiency of providers.• Completed bi-weekly payroll for 20+ employees.• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.• Produced high-quality documents, spreadsheets, marketing information and presentations for internal and customer-facing needs.• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.• Arranged corporate and office conferences for company employees and guests.• Provided complete meeting support, including materials preparation and notes or minute taking.• Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.

• Primary support to Director of Administrative Operations, Director of Clinical Operations, Director of Facilities, Chief Medical Officer and COO• Responsible for operational and utilization reporting• Created, published and maintained HIPAA compliant policies and procedures• Worked collaboratively to achieve the highest Level 3 Patient Centered Medical Home as recognized by the National Committee of Quality Assurance• Developed and implemented workflows to increase efficiency and streamline administrative processes• Maintained purchasing, budgeting and materials for multiple departments• Supervised and managed relationship between organization and contracted call center• Increased productivity of providers through implementing and overseeing outreach processes.

• Responsible for team leadership and supervision of 8-10 administrative staff• Responsible for clinic schedules, complaints, facility and vendor issues• Exhibited and promoted a standard of excellence in performing all duties and interactions with patients, staff and co-workers• Recommend quality & process improvement solutions• Statistical reporting in order to improve operational efficiency and minimize discrepancies• Oversees compliance of Standards of Conduct and Corporate Responsibility Program.• Developed and updated spreadsheets and databases to track, analyze and report on performance and efficiency.• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.• Created PowerPoint presentations for business development purposes.• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Assisted patients with Affordable Care Act, uninsured and underinsured discount programs and prescription assistance• Acted as patient advocate for DHMH and Federal HHS.• Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.• Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.• Responded to inquiries from doctors, nurses and patients with accurate information.• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.