• Drafted and filed Nonimmigrant and Immigrant petitions including H-1Bs, H-1B Cap cases, I-140s, TNs, E-3s, E-2s, Adjustment of Status cases, L-1s and others.• Communicated with corporate and individual clients throughout immigration process, ensuring timely information transfer.• Worked closely with attorneys to draft responses to Requests for Evidence from USCIS.• Flexibly prioritizing daily tasks based on urgent client requests, sudden project needs and shifting immigration landscape.

As an Associate, I’m a bit of a jack-of-all-trades who contributes in different ways to all life stages of the research studies my team conducts. From building and testing surveys to organizing results and making tweaks to final presentations, I am involved in identifying, evaluating and communicating insights from beginning to end.

• Analyze and evaluate actions of customer service representatives through selected recorded interactions. • Offer objective and detailed written feedback to coaches outlining present behaviors, commendations, and angles for missed opportunities focusing on customer impact and building customer loyalty. • Identify and report trends in representative behavior to upper tiers of leadership.• Proactively report errors by representatives and escalate them to various business support teams.• Assist in testing of new tools and platforms for customer and representative interaction.

• Assembled, conducted, and moderated seven focus groups with up to eight participants of varied demographics to discuss audience reception of sensitive topics and material, in support of a study examining race and racism in comedy. • Developed focus group questions in collaboration with the project manager to determine participant perceptions regarding ethnicity/nationality as a key component of humor.• Documented participant answers for use in developing follow-up questions to collect comparable data on ideals held by different groups concerning humor, offense, and possible intersections of both.Set up media materials for focus groups and directed focus groups discussions.• Recruited and grouped participants of targeted demographics by contacting campus societies.Researched focus group methodologies through sociology journal publications and sociological research texts.• Designed a 60-minute MS PowerPoint presentation detailing preliminary study results delivered by the project lead at three international conferences to peers at other universities.

• Helped members of the local community of several age groups and skill levels with English conversation.• Introduced and explained various aspects of Western culture, news and mediaa.• Helped organize events surrounding Western holidays.

• Created and presented educational materials weekly to supplement English lessons to 24 classes of junior high school students.• Communicated bilingually with students struggling with difficult grammar points. • Brainstormed and collaborated with Japanese teachers of English to run multi-faceted, team-based lessons.• Proofread and correct students’ written work between classes and lesson planning.

• Verified and drafted itemized legal complaints using in-house software.• Corresponded with clients and supplied them with requested documents.• Ensured case deadlines were set appropriately and made on time. • Assisted several members of upper management with special projects pertaining to inbound transfer files.

• Drafted and assembled required files and affidavits.• Uploaded and edited documents in a specialized case management system.• Interpreted and applied language adjustments per attorney instruction.

• Supervised a team of Sales Associates and provided customer service selling video games and creating product awareness while promoting highly featured merchandise and gaining customer satisfaction.• Served in a lead based position fulfilling minor management duties including the management of store operations, day to day business dealings, and the training of new employees.• Analyzed sales and product trade-in reports to predict product trends and placement strategies.• Planned and deployed the strategic direction and execution of programs related to signage, fixtures, merchandising, retailer promotion and consumer communication.• Calculated and deposited the store's daily revenue in the store's bank account.