Landon Davis Email & Phone Number

Richardson, Texas, United States

Plano, Texas, United States

Addison, Tx

• Managed support department of 5 people• Provided support for escalated calls and issues and assisted with help desk calls • Ensured that all calls and tickets were being addressed in a timely manner• Provided coaching and guidance for team members to aid them in growth and development.• Addressed staff issues when time management or productivity issues arose. • Spot checked call recordings through the 8x8 phone system to aid in staff training and to ensure a high level of customer service was consistently provided.• Maintained PC desktop applications, hardware, terminal services environments, 2008r2 and 2012 servers.• Virtualizing software in a terminal services environment via Microsoft App-V• Administered the Kaseya server and databases for overall system stability, security and functionality.• Remote managing systems via Kaseya and Connectwise/LogMeIn• Continuum helpdesk ticket system• Various low-end SQL queries • Account set up via Active Directory and Microsoft Exchange

Richardson, Texas

Helpdesk support

Allen, Tx

• Managed company website and online ordering system.• Corrected network and security system issues.• Customer service and employee management.

Mckinney, Tx

• Maintained PC desktop applications and hardware, terminal services environments, 2008r2 and 2012 servers.• Virtualizing software in a terminal services environment via Microsoft App-V• Maintained and administered the Kaseya server and databases for overall system stability, security and functionality. Remote managing systems via Kaseya.• Various low-end SQL queries • Help desk support • Account set up via Active Directory and Microsoft Exchange

• Maintained PC and Mac desktop applications including MS Office, MS Outlook, Adobe Creative Suite programs and other user specific programs.• Build out and install of workstations and desktop applications individualized for each Operating System and client necessity.• Routinely performed hardware and software maintenance.• Installation and setup of LAN connections and firewall/security applications for internet users.• Provided first line support to users with computer, network and mobile device issues.• Active Directory account creation, along with Provisor and Microsoft Online Services Exchange account management.• Remote Desktop server maintenance and manipulation