Lea Smith Email & Phone Number

Cleveland, Oh, Us

Ohio, United States

Manages six Ambulatory Surgical Centers and Main campus family lounges and twenty three caregivers responsible for 275 surgical patients and their families per day.Acts as an administrative partner for the Ambulatory Surgery Centers, working alongside the nursing and physician leadership to support daily operations.Participates in the annual budget process and planning strategies related to staffing models. Created and implemented OR visitation policy for Main Campus operating rooms.Works with Accreditation and Quality to ensure compliance of ODH and CMS regulations to maintain licensure.

Managing two family lounges while supporting the team to implement several process improvement opportunities. Manages and maintains service agreements between sites and transfer agreement between ASCs and local emergency room. Creates policies and training material for PSS and HUCs reporting up through Surgical Operations.Actively participates in construction planning and site decants.Manages and facilitates executive level meetings, responsible for action items.

Cleveland/Akron, Ohio Area

Managing two family lounges while supporting the team to implement several process improvement opportunities. Developed and facilitated the weekly safety rounding of the operating rooms to ensure compliance with regulatory bodies Developed a quality dashboard for the main campus surgical areas and Ambulatory Surgery CentersCreated a process to more accurately and effectively collect surgical quality outcomes data Analyzed reports out of EPIC, Optime and Orchestrate to track productivity, review processes and address recurring issues

Managed multiple projects and policy initiatives Assisted with policy and initiative implementationUpdated, monitored and managed databasesDeveloped scorecards and milestones to track progress Analyzed project improvement and progress

Monitored resident compliance of department, program, and GME policies and procedures for fifty residentsManaged twenty fellowship reviews including responsibility for all tracking and reporting for senior leadership Organized the twelve surgical rotations Coordinated and tracked rotations for 4th year electives

Tracked patient information to identify follow-up needs, trends and opportunities for improvement.Ensured records were complete and accurate with detail-oriented coordination.Trained new staff in the processes and procedures of the department.Managed the successful installment of eHealth (medical records retrieval system).Secured coverage of and maintained the schedule for the Kidney Transplant Clinic.Created physician and team schedules for the Kidney Transplant Program. Wrote and edited EPIC letter templates.

Processed incoming and outgoing patients.Processed incoming and outgoing patient charts and films.Scheduled patients for appointments with surgical staff.Registered patient’s insurance information and all demographics.Coordinate patient appointments with other departments, including Radiology and labs.

Acquired and maintained knowledge of products and services offered to effectively address preferences and answer questions of customers.Received and process requests from customers quickly and accurately in a high volume branch.Contributed to increased store sales through suggestive selling of additional products.Evaluated coffee, bakery and supply needs and processed weekly orders accordingly.Inventory control.Delegated tasks to baristas to ensure organization and effectiveness of shift.Processed payroll for employeesCreated employee schedules

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Health Science