* Provide individual counseling for survivors of intimate partner violence. * Maintain a caseload of 8-10 clients weekly.* Conducts an intake interview for each client.* Provides individualized treatment plans for each client.* Maintain clinical notes and records.* Attends weekly individual supervision.* Maintain up-to-date counseling-related training.

*Assist professors and the department with various administrative tasks.*Research and gather materials on various topics for faculty members.*Assist with planning and organizing the program’s events such as orientations, mid-semester program meetings, training workshops, holiday parties, etc.*Other duties relevant to the MFT program.

* Provide individual counseling for undergraduate, graduate, and seminary students.* Maintain a caseload of 5-6 clients weekly.* Conducts a Telehealth safety checklist and intake interview for each client.* Provides individualized treatment plans for each client.* Maintain clinical notes and records.* Attends weekly individual supervision.* Maintain up-to-date counseling-related training.

* Maintain temperature scanner logs, health screening questionnaires, and digital attendance records for employees and visitors complying with the company's COVID protocols.*Maintain security procedures, such as cameras, mailroom, freight elevators, and vendor's entrance. *Maintain confidentiality of company information such as visitors, events, and meetings. *Schedules conference rooms; updates quarterly conference room bookings and recurring meetings. Emails daily confirmations for scheduled conference rooms.*Assists with administration work when needed (scanning, copies, edits).

●Collected and processed all prospective clients and existing clients from initial consultation to ongoing client care.●Maintained and oversaw confidential client information in a database management system.●Coordinated with the Director of Counseling regarding appropriately assigning clients with counselors. Coordinated calendars and schedules with over 40 counselors and provided updates on assignments to the Director of Counseling to ensure successful assignments. Troubleshoot any problems that arise with services, and work closely with Counselors to ensure appropriate staff. ●Oversaw and managed all administrative tasks including data entry, client correspondence, travel management, screening and directing incoming calls, providing information and maintaining files.●Served as an initial point of contact for all clients and reference contact for staff. Responded to inquiries for services by phone and email. Scheduled intake appointments and psychiatric evaluations for an on-site psychiatrist.●Oversaw needs and day-to-day operations of the office, ensuring that the facilities are maintained with the highest level of care to our clients.

● Recruited customers to provide service ratings and shared findings with senior management to maintain the store’s Top 5 customer service ranking in the NYC region.● Managed all checkout functions by recording incoming and outgoing funds and timely reconcile cash applications and disbursements.● Assigned 20+ employees daily to ensure consistent coverage of registers. ● Identified and trained current employees to train and help onboard 25+ new employees; measured effectiveness of training with weekly observation reports.● Provided excellent customer service by timely addressing issues within 24 hours, such as delayed deliveries, damaged products, and associate performance. ● Laterally promoted from Customer Service Associate.

• Identify and resolve customer issues, such as delayed deliveries, damaged products, and associate performance.• Identify and sell products based on customer needs, such as credit cards, installations, and deliveries, collecting service request data into customer management databases (Sterling and Seibel).• Update customer information on paid holds, processing phone or online orders on POS and Sterling systems.• Provided 1-to-1 training to new customer service staff, including shadowing, practice observation and answering questions.

• Assisted in internal Courier and UPS orders, corresponding with 3rd party companies on customer orders, time frame and delays.• Processed and accepted all buy online pick up in store orders. Labeled, tagged and bagged all products and updated corresponding emails. • Performed all follow up communication with customers by phone and email, responding within time frame promised. Reported issues to customer service manager in weekly reports.• Simultaneously trained up to 3 new customer service staff including shadowing, practice observation and answering questions.• Laterally promoted from Sales / Merchandising Associate position.

• Processed new and modify existing insurance policies.• Updated existing policies and records to reflect changes requested by policyholders and insurance company’s representatives.• Organized detailed records, maintaining files for each policyholder, including cancelled or reinstated policies.• Answered phones, emails and processed paperwork and other clerical tasks.

• Organized flyers and emails for upcoming open house.• Assisted students and parents with applications, via email, phone, and walk-ins.• Processed paperwork and other clerical tasks.