Leah Johnson Email & Phone Number

Irving, Texas, United States

Irving, Texas, United States

Work with the business to define scope of project, gather requirements, present solution design. Work project through to completion, including development, business/user testing, implementation and training.

Irving, Texas

Training and support for 1300 user seats including:• Sales cloud• Service cloud• Lightning• Salesforce mobile• Custom objectsCreated training materials, documentation, presentations and recorded trainings to provide on demand trainings, scheduled trainings and ad hoc trainings. Developed and trained business user testing sessions coinciding with larger projects utilizing the salesforce platform. Trainings ranged from 2-5 users to 100-200+ users in person and via WebEx, Skype, etc. Day to day support including basic troubleshooting around role/profile, field level security and business process. Created new users, developed reports and dashboards and utilized data loader and excel connector to upload data.

Frisco, Tx

• Salesforce.com implementation, training, consulting and developing, including: - Lightning implementation, roll-out strategy, training and support - Salesforce.com needs analysis and complete ground-up implementation - Training, on location and virtual, for new user as well as role specific needs - Developing procedural documents for end users surrounding training, day-to-day process and system changes/updates - Creating custom fields, objects, setting up security, roles and profiles - Creating validation rules to support and maintain data integrity - Setting up workflow rules and field updates - Installing, rolling out, managing, configuring and uninstalling add-on applications as needed** iHance** Level 11** DupeCatcher** Dupe Blocker** SMS Magic** Data.com** Exact Target** Conga Composer - Creating custom reports and dashboards - Creating and tracking email campaigns - Coordinating seasonal updates and changes with users - Administrative support of over 1500 user licenses - New User setup & configuration and deactivation- Routinely utilizing Data Loader and Excel Connector to complete maintenance tasks • Marketing consultation. Targeting segmented industries to receive email campaigns, tracking and analyzing results and providing feedback on results and future recommendations. • Email Marketing. Utilize various 3rd party solutions to integrate email marketing with Salesforce.com and provide results reporting.• Product Management. Following a new product from beginning development stages to complete launch to the public.

Norco, Ca

Palm Springs, Ca