Credentialing and Revenue Cycle Management RCM - 01/2019 to Current Client Sales - 01/2012 to 01/2019➤ Overseeing client contract negotiations, ensuring all parties are compliant and in agreement of contract terms.➤ Reviewing billing service offerings, prior authorizations, coding, eligibility, end-to-end RCM processes, and patient satisfaction.➤ Improving patient satisfaction and retention opportunities through the use of updated knowledge of services.➤ Utilizing a consultative approach to educate doctors, hospitals, and billing services on how to increase practice revenue.➤ Strategically implementing a system to ensure that accurate billing information is entered into the billing system.➤ Supporting the revenue cycle teams in various duties, such as account management and communication with providers. ➤ Analyzing patient complaints in respect to billing and collections and effectively structuring department workflow.➤ Selling an application credentialing service to add providers to commercial payers, Medicare, and Medicaid services. ➤ Assisting provider practices, hospitals, and billing services in negotiating sales and maintaining strong relationships.➤ Collaborating with marketing departments to create public relations and marketing campaigns for the company.➤ Specializing in selling client-focused services. Transitioning to a dedicated delivery team for implementation/management.

➤ Office Manager – Vitalize Chiropractic – 02/2008 to 02/2010➤ Store Manager – Hallmark – 2007