● Use Ticketing System ServiceNow to respond to colleague application and system issues and resolve promptly.● Created and/or maintain streamlined approval processes for both Benefits payees/carriers and Ancillary Application Quarterly Audits in Smartsheet.● Add/terminate users and clients within ten different programs while determining their specific access allowances.● Understand and resolve issues within 20 different applications.● Use Outlook, phone, internal chat system, and remoting in to colleague profiles to communicate with colleagues.● Use internal resolution documents and critical thinking skills to quickly problem solve colleague issues.● Maintain records for internal auditing purposes.

● Keep Clients and Client data up to date.● Keep Client Managers and Executives up to date.● Respond to Client requests and update their policies as needed.● Maintain Insurance Sales/Ethics Licensing and continuing education credits.

● Placed 1st in department of eighty employees for dollars collected in the month of April 2018.● Placed 3rd in department of eighty employees for total kept promises in the months of February and March of 2018.● Recommended by supervisor to train others for the loan counselor position after only two months.● Handled inbound and outbound calls to counsel and educate borrowers with delinquent student loan accounts.● Followed strict federal guidelines in order to protect borrowers’ sensitive personal information.

● Trained for and covered 14 different positions at 6 large corporations as per their contract with Ricoh USA.● Continuously improved procedural guides and records to keep methodologies up to date.● Trained other FSRs in multiple positions.● Developed skills as a technical services associate, built profiles for employees with programs specific to their duties on company laptops, kept inventory on items such as monitors, keyboards, docking stations and hard drives.

● Supervising and Training Employees, Answering Multi-Line Phones, Cash Handling, Customer Service, and Keeping Stock. ● Created employee training manual to reduce training time needed and to have an effective tool employees could refer to.

● Food Preparation, Customer Service, Set up and Clean up, and adherence to Food and Safety regulations.