Leah Minthorn Email & Phone Number

Phoenix, Az

Develop, manage, and execute CAP's overall learning strategy through the Centralized Learning and Organizational Development Department. Responsible for the design, development and implementation of training, organizational development (OD) and employee engagement processes and programs to support CAP's Integrated Strategic Plan and ensure the organization has skilled talent available to meet current and future business needs. This encompasses developmental and educational programs including: leadership & management development, employee engagement, professional skills training, management/executive coaching, technical training, compliance training, apprenticeship, succession planning, and high-potential development.

Scottsdale, Arizona, United States

Provided Learning & Development thought leadership and consultation in support of Vixxo's Service and Operations functions.

Remote

Evolved L&D to a global function through the expansion of learning technologies. Developed and managed annual operating budget of $1.5M comprised of internal delivery spend and external delivery resources. Led staff of 14 learning & development professionals across North America and India and supported over 10,000 Operations & Customer Care associates, globally. - Elevated L&D performance recognition from bottom third to top third ranking of Top 125 Learning Organizations by Training Magazine.- Redesigned high potential leadership development program to accelerate leadership development capability within mid-level management roles in North America, United Kingdom and Ireland. Reduced budget by 50% by re-aligning team and curated existing content and resources. 11% of cohort promoted into senior leadership positions following graduation of program.

Remote

Led and inspired team of learning & development professionals who assessed, designed, developed, implemented, evaluated, and managed training programs and projects. - Designed and implemented the Driver Growth & Revenue training program, yielding $1M in business revenue, 36 sales leads, 12.4% driver participation rate and $76,000 in commission to drivers in the first year. Program received the Outstanding New Training Initiative Award by Training Magazine.

Remote

Collaborated with front-line leaders and subject matter experts for various business lines within the North American Operations function, and drove business results by identifying needs to deliver appropriate learning. - Created Iron Mountain's first standardized, front-line role readiness program that formally qualifies employees to perform their job tasks, accurately, safely and independently. Program garnered industry accolades as a Training Magazine "Best Practice".

Boston, Ma

Partnered with the Sales & Account Management Leadership teams to create and facilitate learning programs within the Sales & Account Management function.

Boston, Ma

Lexington, Ma

Emerging Leaders Program: Corporate Leadership Certificate

A subsidiary of Harvard Business School. Blended leadership development program, with performance support tools, and strategic content.

B.S., Mass Communications

Activities and Societies: Internship, "The Tonight Show with Jay Leno"; Dean's List; Pitcher, Womens Softball

Communications

Activities and Societies: Audio Visual Aid; Womens Softball