Leah Stark Email & Phone Number

Nanaimo, British Columbia, Canada

Nanaimo, British Columbia, Canada

• Collaboration within a team of 14 professionals to perform ongoing tests across multiple time-frames with 70+ user inputs/variations• Reporting all bugs to the president, senior developer, and senior programmer.• Optimization testing for best outputs meeting customer goals/satisfaction• Beta customer support, onboarding support• Pre-sale, post-sale, and ongoing customer support

Cloverdale, South Surrey, Richmond

• Led a team of 40, including 2 managers and 2 assistant managers• Responsible for 3 new store acquisitions including inventory valuation, setting up new vendor accounts, licensing, compliance, staffing, and training• Increased revenue by <15% within the first year of acquisition at each new location; achieved through strategic product buying, staff training, and effective merchandising and pricing strategies • I trained future managers, working closely with aspiring leaders to develop their skills and abilities in day-to-day operations and product knowledge with a focus on employee and customer satisfaction• Buyer for the retail division of the business across three locations as well as our e-commerce channel• Responsible for introducing products that are on-brand, in line with customer preferences and category trends, while maintaining strict weekly budgets

Cloverdale, Surrey, Bc

• Led a team of 15 employees including 2 assistant managers• Responsible for all hiring and training until I developed a staff trainer from among our employees• Increased revenue <5% YoY through strategic product buying, merchandising, staff training, and hand-selling increasing customer engagement, loyalty, and overall satisfaction• Repeatedly had the highest ranking on customer surveys and secret shopper reports, and shared all accolades with the team for jobs well done• I created engaging experiences for our employees by arranging unforgettable brewery and winery tours, and I arranged courses through different vendors, including Craft Beer 101, and Beer & Cider knowledge courses at no cost to the employees

Surrey, Bc

I helped young families, and small business owners, work towards achieving their goals of financial security through strategic financial, and insurance planning, including budgeting, goal planning, and carefully chosen investment vehicles that met their individual needs.• Designed and produced all marketing strategies and materials within compliant requirements• Business administration including the creation and implementation of systems and processes• Represented the brand and business in networking events, tradeshows, and educational seminarsFocused on: Employee benefit solutions, education planning, investment planning, retirement planning, and insurance planning

Coquitlam, Bc

As a team, we successfully launched 15 new residential communities and sold out 18 communities over seven years in the GVRD• Booked and negotiated rates for all advertising, maintained advertising schedule• Copy proof all media: advertising, brochure materials, company website; direct changes where required• Purchase order management and department budget management in Sage and excel reports• Management and design of purchaser, visitor, and registrant databases• Preparation and content development of New Homeowner Manuals for all communities• Preparation and distribution of interior/exterior colour specification schedules• Event planning, community launches, focus groups, and private company events• Creation of databases, reports, templates, and procedural material to streamline operations• Web analytics, advertising ROI, and CRM analysis and reports• Customer surveys and tracking using Survey Monkey• Weekly site quality control checks to ensure the company's brand was properly and consistently represented• Coordination of deficiency repairs and all other sales office and display home issues• Wrote all listing descriptions and created templates for listing forms for each new community• Posted all new home listings and uploaded photos on MLS/MLXChange

Coquitlam, British Columbia, Canada

• With precise attention to detail, I was responsible for the timely and complete processing and distribution of all new contracts of purchase, and related documents to necessary parties, including legal and finance• Worked closely with the sales department and purchasers to help ensure contract completion• Responsible for immediate/upon receipt, bank deposits of customer down-payments & home deposits. • Created and distributed weekly sales and home inventory reports to all stakeholders and the executive team• Scheduled all new homeowner orientations with customers and all customer service/deficiency repair appointments with the customer service department• Set up all lot files with legal descriptions and civic addresses for each new subdivision as it was released• Recorded and tracked all new homeowner surveys and mailed response thank-you GC's to new homeowners

Coquitlam, British Columbia, Canada

• Greet and serve all incoming guests, operate 12-line switchboard & process all couriers and mail• Post new home listings on MLS/MLXChange• Support Executive Assistant & Executive Team

Burnaby, Bc

Supported the payables manager and comptroller• Responsible for processing invoices and assisting with payroll• Purchase order management• Inventory maintenance• Margins calculations to provide special order pricing to the sales department• Reception and cashier relief for lunch/breaks.

Vancouver, Canada Area

Served as administrative assistant to the corporate offices of the Elephant & Castle Group, providing support to the executive, operations, and marketing departments, along with 21 North American locations.• Extensive use of all MS Office applications• Updated sales performance reports in excel ensuring all graphs and tables captured new data• Preparation, printing, and distribution of all shareholder reports including Annual reports• Preparation and distribution of marketing/POS materials for regional and national promotions• Maintained and updated the company website/intranet environment• Assist with meeting, travel, and hotel arrangements for all executive staff including the annual GM conference

Vancouver, Canada Area

Responsible for day-to-day operations of the administrative office of Vancouver's premier upscale nightclub. • Weekly booking, creation, and submission of all advertising• Database maintenance, event planning & coordination, and supervision of promotional teams

Vancouver, British Columbia, Canada

• Greet and serve all clients and guests in a friendly, helpful and professional manner• Operate a 120-line switchboard• New client file creation, preparation of archival files for document storage• Mail & courier distribution and scheduling

Burnaby, Bc

• New member sales and renewals, tanning memberships, lotion/accessory sales, juice bar sales• Front desk operations, reception• Club tours• Cleaning and maintenance scheduling

Finance And Financial Management Services

Business Management, Marketing

Parks, Recreation, Leisure, And Fitness Studies

High School/Secondary Diploma Programs

High School/Secondary Diploma Programs