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An Le is listed as Senior Customer Support Team Lead at Kobiton at Kobiton, a company with 65 employees, based in Phu Nhuan, Ho Chi Minh City, Viet Nam. AeroLeads shows a matched LinkedIn profile for An Le.
An Le previously worked as Senior Customer Support at Kobiton and Customer Support Engineer at Kobiton. An Le holds Bachelor'S In Management Information Systems, Management Information Systems, General, Distinction. Second Best In Department from Ho Chi Minh City Open University.
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Customer support professional, with excellent communication, and leadership abilities, also offer advancedtechnical expertise. Desirous of a Customer Support Manager position where working experience in acustomer service environment is maximally utilized to increase customer satisfaction and retention
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- Optimizing the tickets resolving strategy according to specialists’ skillset and allocate resources effectively to maintain the time to respond and satisfaction KPIs- Develop the knowledge-based content to resolve common issues- Handling enterprise accounts’ key contacts to ensure a proper support protocol with guidance for specialists to ensure the.
- Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Consult best practice and work-around if the current product does not meet customers’ requirements.- Write some basic automation scripts to troubleshoot customers’ issues.- Coordinate with the development team to understand customers’.
Client Projectso Acts as key contributor in platform product implementationso Analyzes and assists in definition of requirementso Designs & creates deliverables based on technical specificationso Leads specific functions within the implementationo Interfaces with clients on tactical and functional issuesInternal Projectso Supports adjacent functions.
- Participate in 3 ERP software deployment projects in different positions- Directly work with customers, modify the system, take the main responsibility to build the process, deploy the Human Resource module- Support, design and develop other modules such as Accounting, Purchasing, Sales…- Participate in data management and design; support to provide.
Other employees you can reach at kobiton.com. View company contacts for 65 employees →
Luan Truong
Colleague at KobitonVietnam, Viet Nam
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TP
Toan Pham
Colleague at KobitonHo Chi Minh City, Ho Chi Minh City, Vietnam, Viet Nam
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JN
Judith Ngari
Colleague at KobitonAcworth, Georgia, United States, United States
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AD
Ariel Dottin
Colleague at KobitonMcdonough, Georgia, United States, United States
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BP
Bong Pham
Colleague at KobitonHo Chi Minh City, Ho Chi Minh City, Vietnam, Viet Nam
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VC
Vo Chuan
Colleague at KobitonVietnam, Viet Nam
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JH
John H.
Colleague at KobitonAtlanta, Georgia, United States, United States
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UP
Umang Patel
Colleague at KobitonSmyrna, Georgia, United States, United States
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DJ
Dwayne Jumpp
Colleague at KobitonDuluth, Georgia, United States, United States
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JN
Johnny Nguyen
Colleague at KobitonHo Chi Minh City, Vietnam, Viet Nam
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Activities and Societies: Volunteer activities, BadmintonProject: Human resource management system solution: Experience in researching.
Activities and Societies: Informatic team, Badminton, Basketball
Quick answers generated from the profile data available on this page.
An Le works for Kobiton.
An Le is listed as Senior Customer Support Team Lead at Kobiton at Kobiton.
An Le is based in Phu Nhuan, Ho Chi Minh City, Viet Nam while working with Kobiton.
An Le has worked for Kobiton, Confluence, and V-Click.
An Le's colleagues at Kobiton include Luan Truong, Toan Pham, Judith Ngari, Ariel Dottin, and Bong Pham.
You can use AeroLeads to view verified contact signals for An Le at Kobiton, including work email, phone, and LinkedIn data when available.
An Le holds Bachelor'S In Management Information Systems, Management Information Systems, General, Distinction. Second Best In Department from Ho Chi Minh City Open University.
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