Leandra Walker, Phr Email & Phone Number

Chertsey, Surrey, Gb

Responsibilities: Provide leadership for the team regarding payroll processes, volume management, issue identification and resolutionEstablish and implement new procedures as dictated by issues and controls needed for sustainabilityDevelop plan to measure success of procedures implemented to share with team and managementResponsible for planning and executing the support deliverables Collaborate with other teams to improve process, tools, quality metrics, and methodology Escalate issues and communicate the status of deliverables to management Develop team members and coach them where needed to help build new and improved skill sets Work closely with other payroll managers and business systems (SAP) team to share information and address issues to include MySTAFF and other time submission methods Coordinate multiple and simultaneous deliverablesApply root cause/preventative solution methodologyAssist department in achieving departmental and company goalsEnsure all SLAs are achievedCoordinate communication to field users regarding Payroll changes/initiatives/issuesMaintain and implement Customer Satisfaction strategies to achieve year on year improvement on survey

Charlotte, Nc, Us

Participate in the design, testing, and implementation of new or enhanced Kronos system functionality for North America. Collaborate with HRIT and HR Reporting to develop analytical reports for RXO Leadership on request and perform data analysis to resolve issues, while ensuring compliance with changing federal and state wage and hour legislation. * Responsible for running/loading weekly and bi-weekly Kronos interfaces* Assist People Services and Business Unit management with Kronos related escalations* Partner with BU HR Leadership and HRIT to support new policy implementation relative to Kronos* Act as functional Kronos system super-user for the payroll area and touch points with ECP* Liaise with other areas of the business/COEs such as HR, Compensation, HRIT, HR Technology, and other stakeholders, to collaborate on the business requirement documentation, design, and testing of Kronos enhancements* Monitor continuing support and maintenance of the new application functionality* Ensure Kronos system functionality is configured in compliance with US/Canada Federal and state wage and hour/employment laws* Provide mentoring and training for payroll analysts and specialists as well as other end-users on new Kronos system changes/enhancements, including HR Business Partners as needed* Liaise with training team to update documentation for new business processes and assist with user training guides* Provide production payroll support by troubleshooting and identifying configuration issues and resolving end user input discrepancies. Also serve as a subject matter expert in processing payroll in Success Factors ECP Payroll* Administer and prepare documentation for functional Kronos procedures and controls* Create advanced hyper-find queries and genies.

Dublin, Ca, Us

Provide direct support and supervision to Payroll Analyst team of 12 associates.

Dublin, Ca, Us

Serve as the Senior Kronos superuser for all 6 Ross Distribution Centers with a combined total of 9,000 employees. Perform daily audits within Kronos to ensure data integrity, process the biweekly and semi- monthly payrolls and provide employee assistance as needed. Program, test and implement all system configuration changes for the distribution network.Provide detailed analysis of change requests based upon knowledge of payroll laws, ensuring that all angles are explored before proposing and implementing a new rule.Constantly look for ways to improve long established payroll processes and create initiatives to streamline workflow in the HR Shared Services model that was launched in 2017.Consistently receive accolades for the process improvement initiatives introduced to the distribution centers by managers, directors and vice-presidents of the division.Serve as a Distribution Center Subject Matter Expert on a 2 year, multi-million dollar PeopleSoft Upgrade Project, requiring quarterly travel to corporate offices and participation on weekly calls.Generate and analyze reports in Excel to provide better metrics and reduce errors in daily distribution center processes.Provide training to new payroll team members, supervisors and managers in a professional and patient manner with an emphasis on encouraging future self-sufficiency: “teach them how to fish.”Developed a new form to more efficiently pay the Supervisor Sixth Day of Work Bonus, eliminating extra steps from the legacy form that was costing time; reduced processing errors by 80%.Created a new format for intake of employee absence calls; reducing time to process by 40%. Developed a standardized payroll balancing spreadsheet to harmonize payroll closure activities for all 6 distribution centers. Create ad hoc queries in PeopleSoft and Kronos per business requests.

Davidson, North Carolina, Us

Responsibilities included providing daily administration of the time and attendance system for more than 5,000 employees and processed payroll for more than 20,000 employees; reviewing and reconciling audit reports and training end users in how to review and approve information in the system. Maintained current knowledge regarding regulatory policies and procedures that govern time collection. Acted as a key member of a project team that led the enterprise Kronos timekeeping implementation.• Redesigned and standardized work instructions for payroll administration processes for Industrial Technologies sector, providing a clear understanding of best practices.• Provided Kronos and Interflex time-keeping administration, and successfully resolved employee check discrepancies while adhering to company payroll standards.

Rahway, New Jersey, Us

 Used BMC Remedy Case Management System to resolve a daily average of 20 payroll cases in a Payroll Expert Services Role. Analyzed employee paycheck issues related to taxes and missing payments. Reconciled outstanding issues and provided direction to payroll processors to help resolve paycheck errors. Successfully helped to facilitate the harmonization of Merck Puerto Rico payroll to the United States with minimal disruption to employees. Processed payroll for all Merck employees based in Puerto Rico using PeopleSoft and Kronos; total 1,500 employees. Updated employee tax data, direct deposit information, and resolved payroll errors. Administered the Appreciation at Merck Awards program, processing a monthly average of $150,000 in payments.  Received Award for Excellence in September 2011, in recognition of hard work and dedication to processing a Legacy Merck payroll in a timely and accurate manner.

Provide high level of customer service by assisting associates in obtaining reprints of their tax documents and explain how to read the itemized details via phone conversations, email, and fax requests.Successfully perform administrative duties, including producing labor distribution reports, keying time and attendance, processing checks, and ensuring that associates are paid in a timely manner using SAP, Remedy User, and Excel.Complete necessary corrections listed on internal data audits.Assist with training of new associates.

Assisted pool of 55,000 eligible associates in client's call center environment during Annual Enrollment Project by providing information and assistance on benefit options, features, costs, procedures and compliance requirements, following IRS Section 125 Guidelines.Collaborated with internal staff, insurance carriers and contract service providers to analyze and resolve associate benefits or related payroll deduction questions, issues and concerns in a timely and efficient manner.Performed administrative, analytical and verification tasks, using SAP and Excel extensively, in support of departmental goals.

 Performed collection activities on delinquent accounts, by both written and telephone communication in English and Spanish, as well as making and receiving a high volume of calls each day.  Assisted in branch record-keeping requirements, including maintaining statistics and ensuring that delinquency levels consistently remain below two percent each month.  Reviewed potential customers’ credit reports to determine eligibility for vehicle financing, making recommendations to the respective supervisors.

Conducted individual tutoring sessions with students learning to speak English.

Chicago, Illinois, Us

 Assisted attorneys in closing commercial real estate transactions Drafted legal documents, created legal abstracts, and prepared real-estate financial statements Organized working files and prepared closing documents for final binding.

Us

Provided Spanish translation for office visitors.Created and implemented an informational program to encourage voter participation.Successfully registered more than 100 local residents to vote in the 2004 Presidential election.Executed a voter registration drive (with a state non­profit organization) targeting homeless residents.

Us

Provided Spanish translation for office visitors.Created and implemented an informational program to encourage voter participation.Successfully registered more than 100 local residents to vote in the 2004 Presidential election.Executed a voter registration drive (with a state non­profit organization) targeting homeless residents.

Phr Certification Course

Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Sociology

Bachelor Of Arts, Sociology

Bachelor Of Arts - Ba, Sociology