Hello! Welcome!I am a dynamic customer service professional with over 7 years of experience and a proven track record of success in multinational companies, excelling in managing and nurturing customer relationships. Skilled in Microsoft Office (Word, Excel, PowerPoint), G-Suite, Salesforce, and Jira to drive business growth and improve customer relationships. Effective communicator, collaborating with customers, stakeholders, and team members to drive business growth. Recognized for strong interpersonal skills that build team cohesion, trust, and open communication. Versatile and quick to adapt, combining formal business education with practical customer service experience across diverse, multicultural environments. Committed to delivering exceptional results through discipline, dedication, and a high standard of business ethics.• Customer Service• Analytic Mindset• Process improvement • Collaborative leadership • Team Player• Project Management• Stakeholder Management• Effective Communication• Problem-solving• Time Management
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Customer Support Specialist (Freelancer)Grupo Soma Jun 2023 - Aug 2023• Managed over 100 customer inquiries per day during the high-demand sales period for US and EU customer, maintaining high CSAT scores.• Proactively supported process improvements, focusing on streamlining communication and resolution to meet KPIs in a fast-paced, international environment.• Demonstrated strong multitasking and problem-solving skills by handling complex support issues under tight deadlines. -
Customer Service Specialist IUber Jul 2017 - Nov 2022Rio De Janeiro E Região, Brasil• Worked in a team of ten (10) providing in-person customer support, ensuring high levels of satisfaction and efficiency in resolving partner inquiries, with a focus on adhering to service time targets and quality standards.• Led the development of internal guidelines to standardize team processes, resulting in a 17% improvement in interaction time, contributing to more efficient operations without sacrificing quality.• Collaborated with cross-functional teams to monitor and analyze KPIs, driving enhancements in fraud detection and customer retention strategies.• Managed a high volume of support tickets, following up on resolutions and continuously improving service delivery to optimize customer experience. -
InternSantander Brasil Oct 2014 - Oct 2016Rio De Janeiro E Região, Brasil• Applied academic knowledge in administration to improve client relations by assisting with bank account openings and customer queries.• Proactively analyzed and verified customer documents, contributing to fraud prevention efforts within the organization.• Supported operational efficiency by streamlining administrative processes, ensuring consistent service delivery. -
Assistente AdministrativoNestlé May 2012 - Apr 2014Rio De Janeiro• Managed the receipt and processing of physical invoices, ensuring timely payment to suppliers for purchases ranging from 10,000 to 500,000 BRL, maintaining strict accuracy and compliance with company procedures.• Utilized SAP to issue and track invoices, ensuring smooth processing from the manufacturing unit through to the billing system.• Conducted physical inventory counts in both the warehouse for finished ice cream products and the storeroom for production line machine parts, ensuring accurate stock records, and minimizing discrepancies and fraud.
Leandro Mariano Education Details
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Bacharelado Em Administração -
Operations And Supply Chain Management
Frequently Asked Questions about Leandro Mariano
What is Leandro Mariano's role at the current company?
Leandro Mariano's current role is Customer Support Specialist | Customer Service | Customer Success.
What schools did Leandro Mariano attend?
Leandro Mariano attended Centro Universitário Carioca, Kwantlen Polytechnic University.
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Leandro Mariano
Field Operations Supervisor - Ssi | Iwocs | Ttr 10K | Dpr 5K At WeatherfordRio Das Ostras, Rj -
1accenture.com -
1tecsis.com.br -
Leandro Mariano
Mba | Black Belt | Gerente Sênior Supply Chain | Gerente De Projetos | Especialista Em Processos Lean E Metodologia ÁgilRio De Janeiro, Brazil
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