Besides Sr. Business Analyst activities that remain active, below strategic activities were added to the position: -Consultative Leadership: Lead client engagements by providing strategic, consultative insights, understanding client needs, and driving innovative business solutions.- Industry Expertise: Maintain deep, specialized knowledge in a non-technical area (e.g., business strategy, marketing, HR), influencing the company's growth and market positioning.- Business Development & Verticalization: Identify opportunities for business verticalization, expanding the company's presence in specific markets or sectors.- Collaborative Innovation: Work closely with internal teams (marketing, sales) to enhance the company’s reputation and strengthen the business ecosystem.- Continuous Learning & Market Awareness: Stay updated on industry trends, share insights with the team, and represent the company at relevant industry events to increase visibility.

- Elicit and document requirements for a chatbot global project for Coca-Cola company - Scope Definition- Document and validate Business Flows - Provide relevant project updates for stakeholders - Set priorities alongside PO and SM for the sprint - Help development team with business related concerns/clarificationsTechnologies- Azure Devops - Figma - Wiki- Draw.io- Microsoft Dynamics- Microsoft Power BI

- Perform discovery sessions with the client- Elaborate and organize project documentation- Track project work using Jira and Kanban - Keep project backlog updated and prioritized according client’s criteria - Design As-Is process flows- Deliver clarity to developers regarding process requirements - Suggest alternative solutions for process migration when applicable

• Help to track open banking implementation progress while anticipating potential issues • Ensure alignment within the project team across regions by keeping a clear communication • Collaborate closely with developers, devops, stakeholders• Clarify stakeholder inquiries • Help to assess with the team if requirements provided are part of the standard solution offered or should be considered out of scope

• Helped to gather stakeholder requirements and translated as stories for development• Helped to perform support and analysis of portal related customer requisitions • Worked with Buyback, Order Management, Invoice Management, Contract Management, Logistics related processes.

• Helped with requirement elicitation for 20 different business processes globally• Helped to track project progress and deliver updates to project stakeholders• Managed work of an RPA team of 3+ developers• Helped to plan testing period with developers and stakeholders• Delivered presentations/trainings to stakeholders• Worked with several application integration with RPA as SAP S&D, MM, OCR, Email Clients and Excel

• Managed Colombia and Ecuador Fuels Customer`s Portfolio• Supported SAP SD based customers as key user• Performed customer collection process• Performed customer account reconciliation• Performed account statement analysis• Aligned customer portfolio management with Sales

• Created debit and credit notes for Lubes customers• Created billing adjustments for Lubes customers• Performed report generation • Provided general support to Analysts

• Billing control of the company’s distributors from Mexico, Colombia and Peru. • Created/Analyzed invoicing reports in English, Spanish and Portuguese.

• Created financial expense reports• Performed balance sheet reconciliation• Improved expense analysis reporting process• Provided relevant information about area procedures to internal customers

• Created Balance Sheet Certification reports• Followed up on audit gaps• Performed HR routines• Internal customer contact

• Created Refinancing agreements for cars and motorcycles• Contacted external customers for general inquiries