Leann Smith Email & Phone Number

• Administer and review voter registration applications, petitions, and other requests• Deliver exemplary customer service in person or by phone.• Implement efficient systems for records processing and maintenance.• Completed additional administrative tasks as needed.•Carry out quality assurance reviews on data and work products and provide comprehensive feedback.

•Mentored and motivated staff, providing exemplary customer service and solutions to guest issues.•Constructed an effective workplace environment by recruiting top personnel and delivering training programs.•Collaborated with senior management to develop strategies and successfully achieve objectives.•Assumed responsibility for job safety processes, attending meetings, and compiling data reports.

•Regularly provided safe and efficient transport for up to 15 passengers daily•Fostered a positive customer service experience by offering amenities (water, mints, gum, etc.)•Conducted pre- and post-trip safety checks of the vehicle to maintain safety standards•Developed proficiency in local points of interest to make appropriate suggestions to passengers

• Accurately evaluated individuals to ensure timely Medicaid enrollment for long-term care services• Processed purchase orders and other clerical duties by state and company standards• Efficiently addressed caller inquiries related to programs, services, activities, and the information available in the area• Proactively advocated on behalf of consumers to resolve eligibility issues quickly and effectively