Providing administrative and sales support for the marketing & Communications manager. Telemarketing and customer service support when the company is hosting major events. Customer service and business support.

* Developed promotional material, feedback forms, generic Business cards; flyers, e‐marketing, direct marketing, posters, menus, brochures and newsletters.* Negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered* Securing long term catering contracts and advertising * Planning new promotions and initiatives, and contributing to business development* Event Management and Customer Relationship Building*Keeping abreast of trends and developments in the industry, such as menus or trends in consumer tastes* Hands on catering duties as required

* Developed promotional material includes but is not limited to; feedback course material, generic Business cards; flyers, e‐marketing, direct marketing, posters, newsletters in consultation with the Commercial Director & Business Manager* Responsible for compiling, collating our quarterly, Bug Business newsletter in consultation with the Technical Director and Biosecurity Team Leader* Compiled internal rate card for all the Biosecurity Services, course packages and additional products for easy marketing/sales* Monitoring of training courses numbers and increasing them to capacity by email campaigns or telemarketing* Identifying and marketing new business opportunities for Biosecurity and Food Safety training and services* Assisted the Operations Manager to identify clients for the Biosecurity Services Adviser and the Technical Director to focus on* Responsible for scheduling appointments for site visits, audits or Biosecurity/Food Safety consultancy, as requried for Technical Director and Regional Account Managers* Identifying and arranging in-house Biosecurity/Food Safety Training courses* Responsible for regular information distribution to clients (Bug Business and Food Safety News)

* Overall sales strategy in consultation with the commercial director* Assist commercial director and media coordinator to ensure promotional material is aligned with the company website* Compiled procedures and processes for existing and new client Biosecurity Sales & Services (incorporated into ISO/QMS* Developed a marketing folder for the Technical Manager when site visits were secured for him* Compiled - Biosecurity Solution Packages for new facilities applying to Ministry for Primary Industries for a Sea Container (Non Risk Cargo & Risk Cargo) Site and components thereof -(importing into New Zealand) in consultation with the Commerical Director* Provided advice regarding training needs and facility requirements related to a transitional facility’s biosecurity obligations* Responsible for ensuring our promotional campaigns were also sent out to our Mandarin clients. Assisted by Mandarin trainer who translated our material as well as contribute to the telemarketing activities* Liaise and set KPI’s with Regional Coordinators (re: National/Top clients and expiry lists for trainees)* Email drop list management from database and execute email drops monthly to promote new services and courses nationally * Internal sales/telemarketing coaching- staff assigned to assist me with building a Food Safety database * Maintained the CMD* Employer feedback analysis (telephone calls, incorporated into marketing activities)* Telemarketing - Worked with Commercial Director and Regional Coordinators on calls as required

* Account manager for all new debt assigned to the team* Contact all owners of delinquent accounts on a monthly and weekly basis to solicit payments* Manage arrear accounts portfolio* Structure successful payment plans* Maintain active accounts up to suspension* Maintain liaison with clients and internal departments* Research and trace clients in order to issue arrear account

* Management of operational systems, processes, and client support after hours* Schedule nursing staff for shifts and advance bookings with contracted clients across New Zealand* Customer service and office management after hours

* Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans* Account Manager for RCS Group personal loans applications* Telephonic interviews with applicants to obtain information for loan applications and to answer questions about the process* Negotiate payment arrangements with customers who have delinquent loans* Marketing of insurance and credit card services to existing and new clients* Forward irreconcilable accounts for collector action.