Leanne Smith Email & Phone Number

Widnes, Cheshire, United Kingdom

I work in a very busy office environment at Possabilities who are a UK based company within the Care Industry. I am the first point of contact for our customers via the telephone and face to face. I support Seniors Management daily with preparing relevant files for our properties, preparing rotas and updating spread sheets, dealing with invoices, I also input weekly and monthly hours using Excel. I liaise with head office daily through recruitment process making sure we have all convenient documents in place. I organise weekly meetings for the Managing Directors and Senior Management where I am involved in taking part and taking minutes. I cover shifts around my office hours supporting our Service Users who suffer from Learning Disabilities and Mental health. I have full responsibility of nominating staff and seniors for training throughout recruitment and monitoring the Training Matrix, I have gained certificates in training such as Care Certificate, Dementia, Safe Guarding, Health & safety and First aid.

Widnes

I work in a busy office environment for Gist Ltd who specialise in distribution for a large UK based companies. I process orders on a bespoke database and ensure they are received on time into the warehouse staff. I deal with customer queries and liaise with various departments to correct any issues that arise. I support the management team to ensure that all staff is aware of any health and safety changes and company procedure amendments. I handle all incoming calls and emails into the office, redirecting and handling them when required. I ensure that the warehouse runs efficiently throughout the day by organising labels, job sheets and any other admin tasks that are required. I also log staff hours onto the system to assist the payroll team.

Runcorn

I worked in a small but busy office supporting a team of engineers. I was responsible for reception and general office duties including drafting customer letters, filing, faxing and emailing. The company were in the process of moving from a paper based record system to and electronic database, I played a key part in this process, organising what files where needed and ensuring they were scanned or input onto our database successfully. I also organised for the paper files to be stored or destroyed safety to comply with the data protection act and to keep company data secure.

I was first point of contact for our customers via the telephone and face to face. I handled all enquiries into the business and ensured all were dealt with appropriately. I managed our switchboard and also completed general office duties such as drafting letters, minute taking, filing etc. I also acted as the Personal Assistant to the Managing Director, organising his diary, booking transportation and accommodation when necessary.

Warrington, United Kingdom

I was responsible for cold calling businesses to promote and sell advertising space in an emergency services crime prevention program that was distributed amongst schools, colleges and libraries. I was responsible for a team of 6 telesales reps, creating incentives and setting targets. I ensured my team stayed focused on the task and kept moral high within the office. We were responsible for sourcing leads online, through local newspapers and the Yellow Pages.

Widnes

I dealt with inbound customer queries within a busy Call Centre. I had to understanding their needs and deal with them in an appropriate manner. I built rapport with customers and calmed situations when the customer was particularly unhappy. I worked well within my team as well as independently. Customers were always at the heart of what I did and I did my very best to ensure that each query was resolved every time, first time.