Leanne Marshall Email & Phone Number

🚀I work with global organisations to deliver the best learning solution that's right for them.

Peterborough, England, United Kingdom

I support the business (1700+ Employees) through effective learning that drives performance for customers and colleagues. I develop people in Leadership skills, building relationships and core soft skills for People Managers, Coaches and Customer support functions. I create and deliver a broad range of programs and interventions, across many platforms.

Market Harborough, England, United Kingdom

I support the organisation achieve its key objectives through the development and delivery of effective training. I am responsible for the development, planning and delivery of training. I work with senior managers to align training to business need. I have specialism for Induction/On boarding, Customer service, Sales skills, Communication skills, System training, Management development programmes , Coaching and team events. I am responsible for full administration of training records and attendance and fully conversant a using wide range of training methods to engage different audiences and learning styles. I am the deputy lead for workforce engagement and a key member of the companies values programme which aims at embedding a people focused culture though talent management and company events.

Market Harborough, England, United Kingdom

Managing a team to effectively communicate operational changes to holidays over the phone or through written format. Along with updating system inventory. This also included Managing performance through coaching, problem solving 121 meeting.

Market Harborough, England, United Kingdom

Managed a team to ensure the booking system was loaded with inventory and kept up to date with operational changes for holidays. Collaborated with departments to adhere to strict deadlines for brochure scheduling. Model selling prices and exchange rates to ensure sufficient profit margins were maintained.

Market Harborough, England, United Kingdom

I was selected to work on the company IT project which would implement a new reservations system. I would collaborate with the supplier to develop a clear plan and communication with key stakeholders along with the management team to give clarity and provide instruction. I would challenge the existing business processes, develop test plans and organise test scripts to validate developments for sign off. Developed staff training plan and materials.

Motivated, managed and influenced 2 Team leaders and 16 sales and service staff to drive performance against targets. Developed staff members to deliver high level of customer service inclusive of customer complaints, developing product knowledge and sales technique. Collate monthly performance reports, through regular 121 meetings and coaching sessions.

Northampton, England, United Kingdom

Responsible to deliver performance for a team of 3 sales agents and generate revenue from advertising for the publications. I would work in support of the Editor to plan features and set sales targets in line with the available advertising space. Promoting editorial and campaigns to generate new business and maintain existing accounts. I was also responsible for the recruitment of sales agents.

Northampton

Increase sales revenue by generating new business, develop relationship with existing businesses. Assist in the design and formulation of advertising campaigns. Maximise sales opportunities through planned events and attended and promoted the company at business functions.

Market Harborough, England, United Kingdom

Working with the Marketing team to plan company advertising in line with the marketing strategy. Negotiated advertising rates across regional and National press to ensure delivery within budget. Targeted advertising campaigns based on regional variation. Monitored the impact of advertising campaigns to make recommendation for continual improvement. Delivered personal briefings to company directors regarding financial outlet for media and advertising costs.

Market Harborough, England, United Kingdom

Holiday Advisor; to respond promptly to inbound calls from customers, maximise sales opportunities, general administration tasks.Departmental Trainer: To develop and support new staff members, develop training programmes to increase staff knowledge and monitor industry trends to ensure training is delivered in line with key promotions.Senior Holiday Advisor – to support the holiday advisor’s day to day, promote effective sales techniques, develop staff incentives. Call monitoring to ensure effective quality of service delivery. Resolve problematic enquires in a manner to meet the customer needs.