Lea Smye Email & Phone Number

Holland Landing, Ontario, Canada

Responsible for the execution of all incoming purchase orders ensuring a high degree of attention to detail, accuracy and ability to multi-task. Adapt situationally to meeting the specific needs of each dealer which requires extensive knowledge and the ability to troubleshoot and be resourceful. The role requires team collaboration and customer focus through sharing of experience and knowledge supporting excellence in customer service and driving results. Additional roles and projects assigned… Show more Responsible for the execution of all incoming purchase orders ensuring a high degree of attention to detail, accuracy and ability to multi-task. Adapt situationally to meeting the specific needs of each dealer which requires extensive knowledge and the ability to troubleshoot and be resourceful. The role requires team collaboration and customer focus through sharing of experience and knowledge supporting excellence in customer service and driving results. Additional roles and projects assigned to me include: Acting as Board of Directors Secretary, Internal Auditor and Notary Public. Accountabilities include:Processing costing requests producing timely and accurate price requests for potential ordersProcessing of rush key orders for order fulfillmentInteracting with IT and Engineering on processing of SpecialsProcessing requests for new releases of products and SpecialsProcessing requests for new fabrics and finishes Processing of Literature & Sample requests through a third-party fulfillmentCoordinating with Engineering prior to order entry process to ensure any Specials requiring structuring are managed, along with the cost of their creation. Show less

Newmarket On

pantry baked goods offered truly home-made treats for all occasions ~ cookies, pastries, bars, cakes, sweet & meat pies, scones, donuts & more along with a high level of quality and customer service.As the sole small business owner I was Accountable for all aspects of a start-up business evolving a hobby into a successful enterprise offering high quality cakes, savoury goods and catering, with excellent customer service resulting in a high satisfaction rate and loyal customer base.… Show more pantry baked goods offered truly home-made treats for all occasions ~ cookies, pastries, bars, cakes, sweet & meat pies, scones, donuts & more along with a high level of quality and customer service.As the sole small business owner I was Accountable for all aspects of a start-up business evolving a hobby into a successful enterprise offering high quality cakes, savoury goods and catering, with excellent customer service resulting in a high satisfaction rate and loyal customer base. Responsibilities in managing all aspects of running a small business including:Built and nurtured customer relationships including timely follow up on all enquiries and other communicationsLiaised with customers to ensure a firm understanding of their “ask” and seeing it through from the design phase to full execution including delivery and set up as necessaryDesign and content creation and the management of a websiteManaged all social media via Facebook and Instagram in order to maintain brand recognition, as well as to generate new businessSupply and inventory management, order management and schedulingManaged all costing, pricing, revenue and expensesMaintained good and solid relationships with vendors and suppliers, as well as leveraging other small business owners’ experience and supportGave back to my community where possible and appropriate through donations of goods and/or time including a meal prep and donation to Inn From The Cold shelter Show less

Toronto On

Provided superior Executive level support to MULTIPLE EVPs throughout tenure.Managed all ADMINISTRATION for department and EXTENDED TEAM of 20+:* Managed and coordinated EVP’s SCHEDULE and all TRAVEL arrangements;* Managed EVP’s CALLS as required;* Prepared CORRESPONDENCE, PRESENTATIONS, AGENDAS, meeting MINUTES and SPREADSHEETS as required;* Organized all departmental MEETINGS and EVENTS (in-house and off-site) as required;* Processed and tracked all incoming… Show more Provided superior Executive level support to MULTIPLE EVPs throughout tenure.Managed all ADMINISTRATION for department and EXTENDED TEAM of 20+:* Managed and coordinated EVP’s SCHEDULE and all TRAVEL arrangements;* Managed EVP’s CALLS as required;* Prepared CORRESPONDENCE, PRESENTATIONS, AGENDAS, meeting MINUTES and SPREADSHEETS as required;* Organized all departmental MEETINGS and EVENTS (in-house and off-site) as required;* Processed and tracked all incoming INVOICES; * Managed all departmental FILES;* Managed ON-BOARDING of new staff and maintain staff files;* Coordinated all departmental TRAVEL;* Tracked all departmental vacation and sick days;* Updated SALES REPORTS for weekly distribution to the extended team;* Provided CUSTOMER SERVICE as required;* SOCIAL MEDIA;* Managed EXTENDED PROJECTS as required.“Lea is a star! Super organized, uber creative and a social marketing maven! A true professional who always gives 120% to any project.” – Kirsten Chapman, CMO & EVP, Digital Show less

Toronto On

Concurrent with my role as Executive Assistant I also MANAGED all aspects related to MERCHANDISING Online gift cards. This included LIAISING with the business owner, Studio (regarding images and graphics), IT department and uploading all necessary information into specific online program.

Designer Cakes Certificate, Cake Design

Bakery Essentials Certificate, With Distinction

Bakery Essentials Certificate Program

Honours, English

Honour English Literature