Lebohang Molefe Email & Phone Number

-Client Preservation through policy cancellation requests -Processing of policy cancellations -Reinstatement of lapsed polices as well policies that have missed premiums -Raise debit orders and collect funds for missed premiums -Policy conversions for clients who want to trade in their vehicles -Policy Sales, and adding new cars to existing policies -Client policy reviews -Provide clients with policy updates and changes. -Educating clients with the companies products and offerings

Johannesburg Metropolitan Area

South Africa

South Africa

Handling customer inquiries both telephonically and by emailResearching required information using available ResourcesManaging and resolving customer complaints Providingcustomer with product and service Entering new customersinformation into system Updating exiting customers informationIdentifying and escalate priority issues Route calls toappropriate resource Following up customers calls wherenecessary Documenting all call information according tostandard operation procedures Completing call logs

South Africa

Managing a portfolio of 28 stores combined Monthly target of over R3000000.Establishing and maintaining interpersonal relationships with staffmembers and Customers Telephonically. Tracking andmonitoring staff performance and behavior within my stores, withthe assistance of the Cameras and Telephone. Answering callsfrom staff members and customers and direct them to therelevant departments. Motivating and interacting with myportfolio of stores. Observing and ensuring the smooth runningof operations In Rage stores coordinating and ensuring storeshas all staff in the store daily Checking whether staff has donebanking and assist store with their queries and report to