Lee Dowling Email & Phone Number

United Kingdom

Nottingham, United Kingdom

• Incident, Problem and Knowledge Management
• Maintaining Active Directory Objects
• Remote installations via Active Directory and Team Viewer
• Remote desktop application and operating system fixes
• Windows 7 support
• Office 2010 & 2007 support including Outlook, Word, Excel, and Visio

• AGILE Project Management
• Support SAP/CRM systems within the business
• Manage user permissions within Microsoft Office 365 and Active directory
• Maintain IT office equipment, test and diagnose faulty hardware and replace when necessary
• Maintain equipment and the associated asset register and maintain a software register
• Work closely with stakeholders to understand their needs, systems and the relationships between them

Nottingham, United Kingdom

• Developed a relationship with the Couriers and Fulfilment Team, working closely with them to ensure logistical issues are resolved before the customer is aware there is a problem
• Replaced any damaged orders before they reach the customer, exceeding the customer’s expectation by still meeting the delivery dates promised
• Placing orders for customers and answering any queries about their order or Advantage Card

Nottingham, United Kingdom

• Building of custom PC’s built to bespoke customer specifications
• Provided technical support with hardware and software issues for customers via phone, email, face to face and online chat tools
• Set, manage and maintain Key Performance Indicators to ensure maximum efficiency of the business and ensure customer satisfaction
• Maintain the Electronic Point of Sale (EPOS) systems
• Manage and maintain stock and customer orders
• Develop relationships with stakeholders and stockholders