Lee Gonzalez Email & Phone Number

Charlotte, North Carolina, United States

Responsible for proactively utilizing the traffic system to research data, metrics and analytics around client schedules for high profile events, local, and national inventory allocations. Establish and lead workflows for divisional and regional requirements for schedule analysis and fulfillment

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Charlotte, North Carolina Area

- Execute processes to create prototype products based on procedures created by data analysts and managers- Utilizes project management software to schedule projects and pull required reports. Monitors and reports on the status of projects assigned to self and others as requested.- Works with internal and external resources to determine and administer timelines and responsibilities- Assign promotional tracking codes and media identification numbers as related to data and file maintenance- Updates, prints and distributes weekly and monthly reports as related to assigned areas of the program- Proactively monitor campaign delivery, investigating discrepancies with clients, agencies, and third-party platforms as needed- Answer phones and multi-task while on phone with client- Possess and demonstrate strong leadership skills, analytical ability, and communication

Charlotte, North Carolina Area

• Ability to work indoors and outdoors with strength and stamina to endure standing for entire shift• Ability to lift 70 pounds or more with stamina to bend, stoop and crawl in confined spaces. • Ability to work any available schedule to include nights, weekends, holidays, and overtime. • Familiarity with computers and ability to type 25 words per minute• Assist in operations and also safely perform ramp service duties to include loading and transfer of baggage• Excellent communication skills that include speaking to large groups and individual customers• Marshalling in and out aircraft• Handle multiple tasks simultaneously • Handling customers inquiries about flight times and baggage

• Describe handset features• Activate new accounts• Sell products and services to existing and new customers• Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems• Transfer services and account for customers to different locations• Effectively transfer misdirected customer requests to an appropriate party• Provide Consumer Care

• Provide Friendly and accurate service and driving directions• Probe for and confirm understanding of requirements or problem• Meet customer requirements through first contact resolution• Confirm customer understanding of the solution and provide additional customer education as needed• Prepare complete and accurate work and update customer file• Effectively transfer misdirected customer requests to an appropriate party• Maintain broad knowledge of client products and services• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

• Providing friendly service• Offering enthusiastic sales guidance to customers• Assisting in maintaining a quality showroom• Keeping merchandise in excellent, rent-ready condition• Ensuring timely deliveries• Securing on time payments and collecting on delinquent accounts• Answer phones• Take payments in store or over the phone• On floor sales

• Describe handset features• Explain rate plans• Activate new accounts• Resolve billing issues and questions• Setting up payment arrangement for customers• Trouble-shoot basic technical problems• Sell products and services to existing and new customers• Provide Basic customer service to mainly inbound calls with the intention of trying to upsale• Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems• Quotes prices and delivery

• Check-in customers for their flights• Load luggage on planes• Answer phones and customer questions involving flght information• Cashier• Board flights and make announcements for flights

Broadcasting And Production Technology, Digital Communication And Media/Multimedia

Associate'S Degree, Computer Systems Networking And Telecommunications

Computer networking systems.

High School Diploma, Accounting Technology/Technician And Bookkeeping

Activities and Societies: Band, baseball team

Associate, Science