Lee Grieve Email & Phone Number

United Kingdom

In my role as Global Head of Technical Operations and Automation Leader at Access UK Ltd, I spearhead system deployment process automation and software deployment using cutting-edge tools like Octopus Deployment and PowerShell scripting. My approach to global team management is collaborative and energetic, emphasizing regular engagement with our teams worldwide to foster unity and efficiency.I'm driven by a passion for continuous innovation and automation in digital delivery, identifying marginal gains in an already successful business model. This focus has led to significant advancements across Access UK Ltd's global operations.Client satisfaction is a top priority, achieved through diligent analysis of survey results and a client-centric approach to our solutions and implementations. This strategy ensures a seamless and high-quality client experience.A key achievement in my role has been the expansion of our Professional Services division to a 24/7 global operation, enhancing our service delivery across Europe, APAC, and the UK. This initiative has not only scaled our operations but also strengthened the sense of unity within our global teams.I've also played a crucial role in developing training and development processes, tailored for scalability and growth, equipping our global workforce with the skills needed for success.My tenure at Access UK Ltd is highlighted by the automation of system deployments across divisions and the creation of centralised teams focusing on system deployments, offboarding, process creation, training, and automation. These efforts have streamlined our operations and established Access UK Ltd as a leader in technical innovation and global software delivery.

Global

As a Technical Practice Leader at the Access Group, my main responsibility is to oversee the global technical delivery teams for a wide range of Access UK products, ensuring that clients have a seamless experience from the initial sale to the final handover. Managing a global delivery centre has its challenges, and dealing with the complexity and diversity of clients and teams from different countries and cultural backgrounds is one of them. Through my extensive work with diverse clients and teams, I have developed a thorough understanding of the difficulties that a global company must navigate. To overcome these challenges, I put a strong emphasis on building an inclusive team that can communicate effectively with clients from different cultures and regions.To stay ahead of the competition and deliver high-quality solutions that meet the needs of our global clients, I focus on driving innovation and expanding the professional services and global reach of the Centre of Excellence. This involves staying up-to-date with the latest technical trends, ensuring that our technical solutions are optimised for rapid deployment and global delivery.By working closely with our teams and clients, we are able to deliver innovative technical solutions that ensure a smooth and efficient experience for our clients. The teams, processes and training programs I have created or influenced provides the COE with the necessary language, technical and cultural skills to work effectively with clients globally.

United Kingdom

Responsible for implementing HR and Payroll systems into the Access CLOUD infrastructure, or on premise on a clients own on premise server setup. A client facing consultant working with a clients HR / Payroll Data. Also responsible for implementing and supporting integrations between HR and Payroll.

Canterbury, United Kingdom

Working closely with the Operations Director in Canterbury, other Team Consultants, Product Consultants and other Offices to ensure that the consultancy delivered to Access customers is of an exceptionally high standard. Working on the client’s site with the client to ensure that the HR solution is implemented in an effective and efficient manner. Following best practice principles with the overall objective to deliver a solution that delivers the customers objectives. Main Duties include:• On site consultancy as directed by the Operations Director• On and off site data importation. Responsible for the manipulation and import of a clients HR data into our bespoke HR Software Suite• Communicating with clients appropriately and managing client expectations to ensure that the client implementation is a success• Conduct project management meetings to scope the project and develop the relevant project stages• Providing project management throughout the life cycle of the project ensuring that the clients project is implemented on time and within their budget• Translating client requirements into a workable solution• Scope requirements and producing the necessary system specifications so that the work can be developed• System installations and data conversions during the implementation process• Developing and designing the clients HR system in line with their business requirements• Providing internal training on the Access SelectHR product set • Assisting the product team with developing system documentation as required• Assisting the product team with developing training materials as required• Remaining up to date with HR legislative changes• Providing advice and guidance to customers on system usage• Recommend improved working methods for the client to ensure that the software is being fully utilised

Working with a small team of Technical Consultants who use their combined knowledge to solve technically challenging problemsResponsible for providing support to a large client base who have purchased the software developed by Select Software LtdProviding support and administering SQL Servers 2000 / 2005Creating new and supporting existing Crystal Reports Ensuring all help desk calls are logged correctly and documented correctly so as to ensure that re-occurrence of issue is fixed faster and more efficiently Using initiative with regards to urgency of calls escalated and taking total ownership of help desk calls when and where necessaryProviding pro-active maintenance when a client makes contact to avoid unnecessary downtime and increasing customer satisfaction

Responsible for keeping in contact with clients where technical issues have been escalated and ensuring that any issues are dealt with within tight time framesDealing with a clients specific needs including software customisation to its finish, keeping the client aware of progress or potential problems at every step to manage the clients expectations Responsible for an objective assessment of new software product based on agreed criteria, real and perceived quality to a tight scheduleDefect discovery, with a view to enabling the developers to make good corrective decisionsSole Network, Firewall and Meridian Telephone System Administrator for a site of 30+ employees

Responsible for providing desktop/server support for 500 positionsSupporting a demanding customer service call centre environmentConduct troubleshooting, faultfinding, analysis & repair activitiesAssist with several IT infrastructure improvement projectsDiagnose, research & resolve technically challenging problemsCreate databases & Excel spreadsheets using advanced formulasAccurately document technical issues for future referenceLiaise regularly with external suppliers & service providersInstall & configure new hardware & software applicationsHandle moves & changes and PC builds from component levelSupervise & conduct user acceptance testing activitiesMaintain a proactive approach to minimise repeat incidentsEnsure optimum levels of customer service are achieved2002: Customer Service Advisor (2nd Line Support)British TelecomAppointed to resolve escalated 1st line support queriesAnalysed customer issues & recommended solutionsInterfaced extensively with multi-disciplined BT internal teamsEnsured BT policies & guidelines were maintainedWorked under pressure to achieve challenging KPI objectivesSuccessfully solved a number of technical issues to final resolution

Responsible for all aspects of 2nd line technical supportResolved technical issues for BT's home computing scheme customersLiaised with technical & non-technical customers in a patient & friendly mannerDemonstrated potential for promotion & gained selection for trainingAchieved promotion & a permanent position as a result of performance