Lee Hyde Email & Phone Number

London, Gb

London, England, United Kingdom

- Covering IT Support for EMEA, US and APAC whilst based in UK Office- Troubleshoot and maintain all hardware associated with end-user computing, including printers, workstations, switches, internal file sharing, etc - Supervise and communicate employee moves and new hire setups- Acquire and setup all new hire equipment and complete employee technology on-boarding and orientation- Support end users with VPN Connectivity- Setup/Deactivate/Modify permissions for User Accounts in LM Directory Systems (Active Directory & Okta)- Assist team members in the event of outages- Occasionally provide after business hours support to LM employees and contractors (On Call)- Work with end users to procure the proper new technology, filter out unnecessary requests and submit proper documentation/quotes for items to be purchased. - Provide remote support for other offices- Work with the 'Workplace Experience' team to serve as the point person for technology needs on all companywide events

Swanley, England, United Kingdom

- Provide first line I.T. support (Fix) to end users.- Interpret customer requirements and provide advice and support on potential solutions to resolve (fix) I.T. related issues as they arise (both Remotely and On-Site)- Plan and support the delivery of agreed work programmes (Desk Moves, PC deployments, Setting up New Users, etc.)- To assist in the provision of an effective support desk service across the organisation and clients- To receive and record all calls from customers and deal directly with requests and complaints and escalate problems in accordance with established procedures- Ensure users are informed on status and progress of incidents logged with the service desk and ensure that routine tasks needed to meet user requirements are undertaken correctly and on time- To liaise with the relevant technical teams as required ensuring calls from customers are escalated as appropriate in accordance with service level agreements.

London, United Kingdom

- Managing and mentoring team of recruitment consultants- Providing training to staff members- Resourcing Qualified Social Workers for temporary and permanent job roles- Networking and building both client and candidate relationships

London, United Kingdom

Promoted to Senior Consultant. Additional responsibilities included:- Managing and mentor own team of consultants- Providing Training to new and less experienced consultants within the team- Carrying out supervision and advising others, to help achieve (and exceed) targets- Before leaving billed almost £1.5 million since starting with Bluecare/HCL Social Care

London, United Kingdom

- Placing candidates into locum/temporary contracts and permanent placements- Biggest achievement was in 2015 was reaching £1 million total billing milestone

A Levels, Psychology, English

Activities and Societies: Debate Team, College Bodybuilding Team, Pool League and Volley Ball.

Gcses