Responsible for managing the daily operations of multiple IT departments including strategic objective planning and alignment, project planning, resource allocation, technical support to engineers, and to foster communication, innovation, vendor relations, and continuous process improvement. Key accomplishments:• Grew as a leader and manager by assuming responsibilities for multiple departments, including Enterprise L2 Desktop Support, Audio and Video Conferencing Services, L3 Desktop… Show more Responsible for managing the daily operations of multiple IT departments including strategic objective planning and alignment, project planning, resource allocation, technical support to engineers, and to foster communication, innovation, vendor relations, and continuous process improvement. Key accomplishments:• Grew as a leader and manager by assuming responsibilities for multiple departments, including Enterprise L2 Desktop Support, Audio and Video Conferencing Services, L3 Desktop Engineering, and L3 Enterprise Endpoint Systems Management • Spearheaded and handled IT staffing, supervision, coaching, scheduling, development, evaluation, and discipline for up to 20 employees• Developed and identified new managers, supervisors, and leaders to establish continuity and stability among teams• Oversaw trainings for the introduction of new technology implementations• Directed the engineering, building, and implementation of new tools, services, and training for new systems that support endpoint management• Implemented several operational improvements to continuously improve processes that have resulted in efficiency and an improved student experience• Directed multiple hardware workstation refresh cycles, conference room video conferencing system upgrades, multifunction copier upgrades, and digital cabling upgrades• Assisted with several IDF upgrades and refreshes• Coordinated the corporate office relocation of all endpoint related technology• Introduced new enterprise based cloud video conferencing services and systems • Program management of Level 2 and 3 support operations and functions• Received employee recognition multiple times for the following: appreciation for providing personal and professional development, mentoring, and relationship building, for my servant, transformational, and inspirational leadership styles, showing integrity and respect, and my willingness to assist others Show less

Responsible for strategic objectives that consisted of all resources for system administration and level 3 engineers related to enterprise endpoint systems management. This included the management of staffing such as supervision, coaching, scheduling, development, evaluation, and discipline. Our goals were to drive vulnerability management, provide self-service offerings, improve provisioning and de-provisioning processes, expand software delivery services, develop automation, reduce overall… Show more Responsible for strategic objectives that consisted of all resources for system administration and level 3 engineers related to enterprise endpoint systems management. This included the management of staffing such as supervision, coaching, scheduling, development, evaluation, and discipline. Our goals were to drive vulnerability management, provide self-service offerings, improve provisioning and de-provisioning processes, expand software delivery services, develop automation, reduce overall support costs, and improve customer experience allowing our Support Services to be viewed as more of a strategic asset rather than a cost center. Key accomplishments: • Developed new department including: charter, budget, service catalog offerings, reporting, goals, cross-training, personal development, and staffing• Plan, define standards, build, document, and transition to operations Microsoft System Center Configuration Manager 2012 and Shavlik• Expanded workstations updates and patches by 600% to decrease risks and liability.• Reduced 3rd party vulnerabilities by 70%• Established normal streamlined changes for non-impactful software workstation software.• Developed comprehensive changes for critical business applications• Designed additional change processes for other enterprise applications• Established maintenance windows and introduced the right level of workstation restarts to minimize the business impact and reduce productivity interruptions• Established self-help for applications• Developed a digital media library for all software versions and script resources to manage the common operating environment (COE)• Introduced and leveraged PowerShell to automate and minimize redundant manual tasks• Sponsored cross-functional meetings with all engineers and service owners to increase interdepartmental communication, allow for feedback, and continuously improve process and efficiency• Fostered new leaders and personal development Show less

As the IT Manager for Enterprise-wide Desktop Support staff of 25 plus members, I was responsible for the national alignment of Desktop Support services, quickly identifying process improvement opportunities, successfully communicate and align the organizational mission, vision, and strategic objectives. My putting people first mentality and servant leadership management style allowed for employee buy-in of clearly defined goals, metric based decisions, operational efficiency, and facilitate… Show more As the IT Manager for Enterprise-wide Desktop Support staff of 25 plus members, I was responsible for the national alignment of Desktop Support services, quickly identifying process improvement opportunities, successfully communicate and align the organizational mission, vision, and strategic objectives. My putting people first mentality and servant leadership management style allowed for employee buy-in of clearly defined goals, metric based decisions, operational efficiency, and facilitate employee development that would identify future leaders. Key achievements: • Directed IT staffing daily operations and provided budget management• Reduced IT staffing by approximately $750,000 and increased operation efficiency• Redefined 24-hour white glove service for VIP groups• Provided high-level meeting support for board meetings, quarterly earning calls, and other high visibility events • Oversaw graduations for multiple universities • Established reporting metrics and dashboards that identified transparent opportunities for improvement and metric based decisions• Oversaw multiple initiatives such as: hardware, operating systems, MS Office, printing, IP phone, cellular and smart phone replacement, Asset Management system, and many more efforts for more than 6500 endpoints• Developed and administered several trainings for operating system and Office productivity tool upgrades for approximately 6500 users, and other hardware conversions• Improved cross-training and employee onboarding process by developing a method for storing and maintaining standard operating procedures, and established a process for creating and maintaining knowledge base articles in a ServiceNow instance while establishing a self-help offering for customers• As a leader, I was recognized for successfully developing, coaching, mentoring, and establishing strong process improvement that led to strong positive culture and high performing teams, with the "Thinking Outside the Box" award Show less

As the Manager of Information Technology at this innovative charter high school I was responsible for managing the daily operations of systems, support services, and staffing. My primary goal was to transform a previously district-dependent and aging IT ecosystem into a robust enterprise-level infrastructure capable of supporting innovation into the future. This role included strategic planning, vendor relations, scheduling, project management, customer support. Key Achievements:… Show more As the Manager of Information Technology at this innovative charter high school I was responsible for managing the daily operations of systems, support services, and staffing. My primary goal was to transform a previously district-dependent and aging IT ecosystem into a robust enterprise-level infrastructure capable of supporting innovation into the future. This role included strategic planning, vendor relations, scheduling, project management, customer support. Key Achievements: • Managed the research, design, acquisition, implementation, and maintenance of an eco-friendly enterprise network that is both cost-effective and scalable• Managed a portfolio of several key infrastructure, software, endpoint, facility related, and bond projects on time and under budget• Led a team in a range of support for all on-campus technology for Help Desk/Deskside visitations, print management systems, hardware repair, student-run television studio, student-run theater lighting and sound equipment, duplicating services, video streaming for on and offsite events, website, management, lab activities and security/surveillance system• Instituted many services, automations, management tools, trainings which resulted in productivity increases for staffing and a reduction in utility costs• Developed and maintained vendor relations• Managed or provided oversight of student online services, book and fine tracking systems, library catalog, audio visual resources (presentation systems and conferencing)• Organized and led a Bring-Your-Own-Device (BYOD) implementation, including resource management and oversight of private phones, laptops, and other network-enabled devices (2500 + devices)• Developed and maintained annual budget• Successfully implemented numerous infrastructure and management roles that resulted in an overall cost savings of over $300,000 annually in IT while increasing existing service offerings Show less

In this role, I was to begin reducing Steele Canyon’s dependency on district services to improve response times, customer experience, quality, and the downtime of services. This included daily management and supervision of contractors, additional Technology Specialists, student aides, and project management Key Achievements: • Strategically planned, built, and implemented the following infrastructure and services: Active directory services (for staff and student domains)… Show more In this role, I was to begin reducing Steele Canyon’s dependency on district services to improve response times, customer experience, quality, and the downtime of services. This included daily management and supervision of contractors, additional Technology Specialists, student aides, and project management Key Achievements: • Strategically planned, built, and implemented the following infrastructure and services: Active directory services (for staff and student domains), messaging, mail and calendaring, hosted services, ticketing system, wireless infrastructure, surveillance system, storage, and other web services• Administered Apple Servers for student computer network of 2000 plus students• Responsible for the upkeep, configuration, provisioning, maintenance, and reliable operation of infrastructure and computer systems on the campus • Ensured uptime, performance, resources, and security of the computers met the needs of the users, without exceeding the budget• Acquired, installed, and upgraded computer components and software, provided routine automation, maintained security policies, troubleshooting, and trained and/or supervised staff Show less