Lee Lott Email & Phone Number

Senior Executive IT Specialist @Honeywell

Houston, Texas Area

PROJECT MANAGEMENT AND SYSTEM ADMINISTRATION DUTIES AS THE SOUTHEAST TEXAS SITESUPPORT FOCAL. PERFORMING SUPPORT FOR ENTERPRISE END-USER TECHNOLOGY, SERVICES AND PROCESSES @ HONEYWELL

Houston, Texas Area

Tier III Lead -Lead Role and function for L3 or Tier III Level support. This currently serves as the highest level of support responsible for handling the most difficult or advanced problems and Daily support for internal engagements and escalations, and Privileged ADMIN\Technical resolves. We Provide ALL Field (D1 Sub contract) and Campus techs (NTT) with advanced SPOC for technical questions, issues and escalations. L3 provides Technical guidance, Training, Technical Guides, Knowledge Base implementation, and training tools for all techs, so that they may enhance their knowledge base, grow in their abilities and better provide superior support experience to our customer.Regional lead-Supervisory support for the South Eastern region with other remote sites. Which includes multiple sites and consists of: escalations, ticket management, on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, server hardware, AV equipment setup and network infrastructure support and troubleshooting and all related IT sanctioned peripherals.

Houston, Texas Area

Supervisory support for the South Eastern region with other remote sites. Which includes multiple sites and consists of: escalations, ticket management, on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, server hardware, AV equipment setup and network infrastructure support and troubleshooting and all related IT sanctioned peripherals.

Houston, Texas Area

Specialized IT service provider for Honeywell Executive Staff.

Providing IT Consultation as well as complete IT Solutions for established and growing businesses

Houston, Texas Area

Member of the Dynamic Platform Services/Infrastructure Capacity & Build team for virtual platforms in North America.Responsibilities include: procurement of hardware and vendor support, coordination of the deployment and configuration of network storage and server block extensions, supervision of vendor/contractor activity in the data center, scheduling day to day hardware maintenance and downtimes,consulting to project management, communicate and liason with network/ storage/ linux/ wintel operations teams based globally

Houston, Texas Area

Support technician for the global roll out of Windows upgrade project for Chevron. This included Hardware and software refresh support/troubleshooting for deployment staff and customer support as well as priority and VIP support with in the Chevron client environment (ex Executive Management, Trading Groups)

Brooklyn, New York

Provided outstanding support for HQ of a global organization, supported about 3,000 users locally, and hundreds of users globally through remote support. Cared for all hardware and software break /fix issues for Executive leadership and other administrative departments, worked on help desk support, and managed site-wide system upgrades. Also I was selected as an instructor and evaluator for new technicians and lead computer contacts for each department in the organization Some special projects included: Integrating new security system /software for local building complexes comprised of residential, office, and factory facilities Integrating and providing support for new laptop hardware/software with advanced security for global travelers integrating PDA support for users on an existing secure network

Houston, Texas Area

Provided server support for Shell Oil Company. Responsible for integration and migration of all server hardware, network hardware, and backup solutions. Work involved data management and data security. Lead support for the Houston executive offices.

Computer And Information Sciences And Support Services

A+ MCP

Computer Technology/Computer Systems Technology

Core Classes and Advanced Computer Science Courses