Lee Mathis Email & Phone Number

Greater Boston Area

supporting multiple accounts with an emphasis on Sun/Oracle security technologies such as LDAP, Access Manager and Identity Manager.

Webhosting team member responsible for 24/7 support of Sun Java Directory Servers 5.2 and Sun Java Access Manager 6.x in a Sun Solaris 9 environment. Responsibilities include daily maintenance,patching, troubleshooting, problem-solving, documentation, working on-call rotation,working change management requests and creating/modifying scripts in support of our security environment.Project workload: Tasked with upgrading Sun Java Access Manager 6.2 2004Q2 to Access Manager 6.3 2005Q1. Responsibilites include creating and documenting procedures, planning, scheduling, implementation within multiple pre-production and production environments and writing scripts in support of the processScripting workload Ldap monitoring script: Created a korn shell script that monitors availability and functionality of production ldap directory servers. Project support script: Created a perl script for an IDM project that queries ldap and outputs only entries with a password expiration date equal to or less than 10 days in a csv format. Log rotation script: created multiple korn shell scripts that rotates Access Manager, LDAP and web server logs. These scripts roll the current logs off to a NAS share drive and then removes any logs older than 14 daysMentoring: Tasked with the training of off-shore resources in support of security products

Identity Management B2E team member responsible for providing design and 3rd level support for all directory and security applications which include the following, Sun One Directory Services 5.2 and Critical Path Directory Services. Maintain 24/7 support for a 50,000+ user production environment as well as a development and simprod HPUX environments. Worked with business partners in designing security strategies for implementation within our directory environment. 3rd Level support includes working high and midlevel service tickets within a help desk environment as well as providing on-call supportProject Workload: Team member within multiple projects involving the migration of a variety of directory applications from Critical Path to Sun One directory software. This involved documenting, storing and maintaining migration processes and procedures, documenting and storing data strategies, scheduling project timelines, working with business partners to ensure service level agreements were met and to provide confidence in the processes and strategies, performance analysis and optimization and project implementationTransition workload: Participated in the transitioning of service-level processes to 2nd level support team. This included preparing process documentation, scheduling and running training sessions and the formal transition of workload. Security Operations: Providing 24/7 support for various applications within HPUX, AIX and Linux environments. Applications include Sun One Directories, Tivoli Access Manager(TAM), In-house claims applications, providing OS-level security support, working midlevel and high level service calls, working with business partners to ensure service level agreements are met, working in an on-call rotation.

Part of a web hosting team that participated in a transition to a new web hosting environmentincluding merging Sun One directories and importing into an Oracle Internet Directory(oid)Worked with Oracle vendors in building a synchronization process between Oracle Internet Directoryand Sun One Directory ServicesProfessional requirements included planning, design, installation, configuration and administration ofthe following products: Sun One Directory Services, Oracle Internet Directory, Netegrity Siteminder Policy Server and Web agents, Netegrity Proxy Server and Netscape Web ServerExtended responsibilities included installation of application service packs, fine-tuning servers foroptimal performance, extensive command line ldap queries, documentation of installation and troubleshooting procedures, leading root cause meetings to resolve urgent issues, interfacing with various business units to maintain a high system availability, 24/7 support of new environment, including delivery, staging and development environments along with current production environment, with 20,000+ users, providing local and remote user support.

Successfully built, from concept to completion, a portal environment for a content managementsystem using Iplanet portal and Iplanet gateway with Netscape ldap directory servers and enterprise web servers within a Solaris 8 environment.Performed a redesign of the ldap structure resulting in the removal of two Solaris machines, freeingup servers for other critical applications.Performed a major redesign of the portal environment which resulted in a decrease in load time andlogin time of 30-40 percent.Part of a team effort to transition a data center move which resulted in successfully moving an entirecontent management system across country with zero downtime. Responsible for the migration of the applications, users and all data contentPerformed ERP, assisted in the creation of SLA policies, created standards and practicesdocumentation and procedures, provided consultation to the applications development team, provided direction and support regarding procurement and standards for IT assets internally deployed, assisted in booth setup and creation of product demonstrations for trade shows and conferences, performed product demonstrations and sales presentationsProfessional requirements include; planning, testing, installation, configuration, and administrationof the following Iplanet/Netscape software products; portal server, gateway server, web server, directory server, and delegated administration server, installed, configured and maintained a Virage product called remote metadata annotation, responsible for development(lab) environment, using Sun Netras, including all hardware, OS and application setup, installation and support.

Administration and Support of corporate messaging products and applications includinginternal/external PMDF mail relays, Groupwise and Microsoft Outlook, supporting 100,000+ users in a True64 and Solaris environment Performed network analysis and system tuning for maximum system operating efficiency, provided data and analysis during MCI Worldcom's migration from legacy systems to a UNIX based environment, administrated UNIX based messaging firewall serversNovell Administration including some hardware replacement.Implemented and supported internal registration software on a Netscape Enterprise webserverResponsibilities included; software upgrades, adding and maintaining user accounts, migration ofusers, user training, daily monitoring and maintenance of messaging and applications.Troubleshoot/resolve system failures within a timely manner, desktop support, participated inmandatory 24/7 on-call rotation, interfaced with vendors to resolve performance problems

Network and PC administration for campus faculty staff. Provided 24/7 support for the followingapplications; Novell, Groupwise, Microsoft Word and Excel. Provided hardware support for networking equipment including servers, hubs and routers. Provided PC Support on a variety of campus computers.

Sales supervisor for a small company that made upgrades for Phoenix BIOS. Responsible for phone sales, maintained sales training manuals, sales techniques and overseeing a sales staff of up to 5 individuals

Cis

Associate Degree, Computer Information Systems