Lee Smith Email & Phone Number

Plymouth, United Kingdom

• Resolved guest complaints quickly and efficiently. • Processed cash and credit payments carefully and accurately.• Consistently received positive feedback for great customer service.

St Austell

• Maintained a safe managed environment for families to partake in various indoor and outdoor activities. • Safeguard trained with great understanding of equality and diversity. • Managed groups of 20 – 100 children with various activities. • Background information of Eden is needed daily to provide all customers with answers to any questions.

Truro, United Kingdom

• Partnered successfully with departments and clients to produce a positive outcome. • Carefully interviewed, selected and supervised staff, then trained and mentored them in their role. • Developed and implemented new policies. • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. • Oversaw sales forecasting, goal setting and performance reporting for all accounts. • Dealing with payments, cashing up, invoicing… Show more • Partnered successfully with departments and clients to produce a positive outcome. • Carefully interviewed, selected and supervised staff, then trained and mentored them in their role. • Developed and implemented new policies. • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. • Oversaw sales forecasting, goal setting and performance reporting for all accounts. • Dealing with payments, cashing up, invoicing internally and externally and banking. Show less

Falmouth, Cornwall

• Consistently provided professional, friendly and engaging service. • Skilfully promoted items on beverage lists and restaurant specials. • Set dining tables per the type of event and service standards. • Routinely cleaned work areas, glassware and silverware throughout each shift.

Mawnan Smith, Falmouth, Cornwall

• Provided coaching, mentoring and consultation to new staff. • Maintained a consistent, regular attendance record. • Helped with the planning of weddings, gourmet dinners, events and parties.

Master Of Arts - Ma, Human Resources Management

Activities and Societies: Student Rep Student Ambassador

Bachelor Of Arts - Ba, Tourism, Hospitality And Event Management, First

Activities and Societies: Student Rep Student Ambassador

Found, Meeting And Event Planning, Second

Managerial Apprenticeship, Restaurant, Culinary, And Catering Management/Manager, Distinction

Activities and Societies: Rick Stiens Academy Worked for the principle

Vctc, Level 3 Diploma, Food And Beverage Service Supervision, Distinction

City And Guilds Level 1 & 2, Professional Cookery And Hospitality, Merit