An engaging, motivational leader with over 20 years Banking Experience. Focused on creating a winning team culture through language and vision adoption. I have a passion for uncovering the root cause of performance and finding inspiring, achievable solutions that unlock capability and create individual accountability. I have a strong belief that colleague development and engagement creates long term sustainable results. Recent Achievements:Qualified Green Belt Lean 6Sigma practitioner.Awarded the Welsh Contact Centre People Development award 2017.Led on Department Customer Service Agenda and moved Net promoter scores from -7 to +25 in 2016.Grew teams performance to be 35% above national average through root cause analysis and created cultural change of by measuring and rewarding simple achievable actions consistently until they became business as usual.Received a Barclays Annual award for role in the Training, regulatory sign-off and on-going leadership of team. Created, in response to an FCA task, a team to support vulnerable customers which was cited by the FCA as achieving a standard that other institutions should look to as role model.Raised over £15000 in the last year for Local charities with team and organised and run a Christmas party for 150 vulnerable children.