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Leandro Macedo Email & Phone Number
Service Desk Analyst
at
Riachuelo
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Desk Analyst
Location
Hortolândia, São Paulo, Brazil
Company size
Who is Leandro Macedo? Overview
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Quick answer
Leandro Macedo is listed as Service Desk Analyst at Riachuelo, a with 32747 employees, based in Hortolândia, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Leandro Macedo.
Leandro Macedo previously worked as Support Analyst at Stefanini Group and Help Desk Support Analyst at Agco Corporation. Leandro Macedo holds Analysis And System Development from Fiap.
Company email context
Email format at Riachuelo
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Riachuelo
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Profile bio
About Leandro Macedo
With a degree in Systems Analysis and Development from FIAP University and extensive experience in technical support, I am a versatile and highly qualified professional. Over the years, I have worked with various technologies such as Jscript, React, Angular, PHP, Python, HTML, CSS, and MySQL, in addition to having skills in project management and agile methodologies. I have worked for well-known companies such as AGCO, DELL, Philip Morris, and Stefanini Group, where I have demonstrated my ability to manage infrastructure and provide high-quality support. I am ready to bring all this experience and my passion for innovation to your team. Let's work together to drive our technological excellence!
Current workplace
Leandro Macedo's current company
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Riachuelo
9 roles
Leandro Macedo work experience
A career timeline built from the work history available for this profile.
Support Analyst
CurrentExperienced in managing infrastructure/hardware, ensuring optimal functionality of devices such as desktops, notebooks, monitors, switches, UPSs, printers, among others. Providing Level II support to internal collaborators, resolving technical issues efficiently. Proficient in overseeing the installation, updating, and maintenance of Operating Systems, software, and company systems. Diligently monitoring internal network and Internet performance to ensure seamless operations. Skilled in prioritizing solutions based on the significance of issues affecting company productivity. Conducting backups and maintaining effective antivirus protection. Proficient in asset management and maintaining comprehensive documentation of routines.
Apr 2017 - Present
Help Desk Support Analyst
Aug 2020 - Dec 2024
Field Support Analyst
Sep 2018 - Aug 2020
Field Support Analyst
Jun 2017 - Sep 2018
Field Support Analyst
May 2017 - Dec 2017
Help Desk Support Analyst
Comprehensive experience in Incident and Request Management within the Service Desk environment, adept at handling N1 and N2 queue resolutions efficiently. Proficient in image deployment on Desktops and Notebooks using Microsoft SCCM, as well as package installation, data backup, and Outlook account configuration. Skilled in providing remote support for corporate network users and delivering on-site assistance to VIP users, including Directors, Superintendents, and Managers. Proactive monitoring of N1 service desk queues and sales portal, coupled with adept SAP user support. Capable of directing tickets to appropriate teams outside the scope of N1 and N2. Regularly utilize systems such as SAP, SAT, Nextt, Automidia, Automation (IBM), and manage technical ticket creation for platforms including OKI, Cielo, IK Solution, and Simpress.
Apr 2014 - Sep 2016
Customer Service Attendant
Responsible for managing SLAs, reports, indicators, and all activities inherent to the processes carried out; employee time tracking, reports on shifts and vacation schedules for staff. Broadband Viability Analysis (Speedy); facilities updates; opening Work Orders (WOs); Call Center (103) support; Central Terminal Configuration (Portability and Services); customer registration in the Treatment System; basic knowledge in ADSL; supporting and activating field teams to ensure activities are completed within deadlines. Monitoring the treatment of repair orders and scheduled services; handling priority requests received via email and phone, and providing support to supervision.
Aug 2015 - Aug 2016
Support Analyst
Configuration and installation of hardware and software. Management of digital security policies, including user profiles, email and MS-Office, security file hierarchies, user groups and anti-spam filters, as well as implementing antivirus and backups. Management of IT equipment inventory and coordination of procurement processes. Support for the SAP system, ensuring the continuity of business processes.
Aug 2010 - Jul 2015
2 education records
Leandro Macedo education
Analysis And System Development
Associate'S Degree, It Technician - Systems Development
FAQ
Frequently asked questions about Leandro Macedo
Quick answers generated from the profile data available on this page.
What company does Leandro Macedo work for?
Leandro Macedo works for Riachuelo.
What is Leandro Macedo's role at Riachuelo?
Leandro Macedo is listed as Service Desk Analyst at Riachuelo.
Where is Leandro Macedo based?
Leandro Macedo is based in Hortolândia, São Paulo, Brazil while working with Riachuelo.
What companies has Leandro Macedo worked for?
Leandro Macedo has worked for Riachuelo, Stefanini Group, Agco Corporation, Philip Morris International, and Dell Technologies.
How can I contact Leandro Macedo?
You can use AeroLeads to view verified contact signals for Leandro Macedo at Riachuelo, including work email, phone, and LinkedIn data when available.
What schools did Leandro Macedo attend?
Leandro Macedo holds Analysis And System Development from Fiap.
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