Responsible for providing moderately complex clerical, secretarial and technical administrative support to the Access Center Assistant Vice-President, Management Teams, and other Leadership Team Members to streamline, standardize and improve call center operations.Monthly reporting of Call Center Associate’s Survey Responses and other KPI’s such as: Service Level, Quality, Speed of Answer, Abandoned Call Rate etc. Acting liaison for the Televox patient text/call reminder system. Working with a wide variety of MultiCare clinic staff, leaders, and care teams throughout the organization. Effectively resolves Televox requests, concerns & complaints by listening to the request, identifying the problem, and conducting any necessary troubleshooting, to come up with an effective solution. Deploying the solution and communication back to the requestor in a timely manner. Assisted in screening and scheduling interviews for potential Call Center Associate team members for Primary Care, Specialty Teams. Then, processing and communicating next steps to hired individuals and introducing them to our Training Team. Responsible and only necessary use of Epic System when overseeing patient private health information, to run reports and review appointments for business reasons only.Admin for NRC Patient Portal to review flagged patient comments. Responsible for setup of monthly Tag Committee Meeting for Provider disputed comments. Enacting final decisions from those meetings, tracking and follow-up with Provider on final outcome.Utilization of Microsoft Outlook to coordinate executive calendars and schedule Teams or Skype meetings and one-on-ones.Assists the Assistant Vice-president to create Standard Operating Procedures for the call center.Maintains strict adherence to HIPAA privacy policies.In charge of office supply inventory management, ordering and budget tracking for the MultiCare Access Center.

Coordination of special projects for Director of Sales & Marketing.Generated content and digital assets for two sister company's internal and external web interfaces.In charge of strengthening public relations and releasing PR publications to industry partners.Managed maintenance of social media and website marketing.Facilitated cross-department communications.Worked collaboratively with the VP of Marketing on the development of re-branded collateral pieces.Developed go-to-market strategies that helped to increase sales and brand awareness.Executed communication plans and strategies through various communication channels.Coordinated company events including annual affiliate conferences, trade shows and internal company functions.

Developed and maintained social media activities.Worked cash register and card machine while interacting with customers.Managed scheduling and workflow for upcoming projects and events.Assisted with budget, reporting and taxes.Conducted market research and reported findings for application on future projects.

Launched company and vendor sales promotions to customers through various communication channels. Worked collaboratively with the sales team, managers, and executives to develop, plan and implement internal company promoted marketing initiatives.Managed marketing budgets for three HVAC manufacturers totaling over two million in budgeted funds. Responsible for meeting budget spending standards. Reported to executives on a monthly basis to discuss upcoming marketing expenses and plans to increase sales.Planning and execution of annual customer kick-off meetings for the elite customers from three national brands, usually totaling around 300 participants. As a part of a team of five other members, collectively deciding on venue, sleeping room blocks, rooms for breakout sessions, space for vendors and meals. Handling giveaways, marketing, PowerPoints, slideshows, entertainment, meal menus, content, and flow of entire 2-day event.Accurately tracked monthly and weekly sales reports for executives and sales team.Go to person for training incoming marketing associates on marketing programs established procedures and company initiatives and guidelines. Followed through on investigation, research and solving matters pertaining to customer concerns. Personally responsible from start to finish for coordinating vendor factory visits for up to thirty key HVAC customers, multiple times per year. This included booking flights, room blocks, meals, entertainment, and training. Communicating agenda, airport transports, flights to customers and ensuring they had a first-class experience.Responsible for the Vice President's daily schedule, confidential communications, travel coordination, expense reconciliation, reporting and presentations with complete accuracy.Provided excellent customer service and built long lasting relationships with internal and external customers. Owner of multiple national brand specific programs and projects to promote sales.

Proofed, Pre-approved and processed co-op advertising credits for HVAC customers following national brand identity guidelines to ensure they were 100% accurate prior to submitting to the factory. Followed up with customers on incomplete and incorrect claims. Provided administrative support to sales team, managers, and executives.In charge of setup and breakdown for all corporate meetings and training classes.Ordered catering, materials, handouts, and giveaways for all corporate events.Maintained and ordered supplies for meeting and conference rooms using inventory tracking spreadsheet.Assisted with planning for annual offsite customer kick-off meetings.GL coding of all department invoices, working with accounting department when needed.Processed personal use and showroom display credits.Answered phone calls and provided excellent customer service to all customersAssisted executives with multiple types of reports including a monthly budget to actual summary for marketing expenditures, as well as a complex series of sales to goal configurations for each of the three groups of equipment sales reps. Responsible for monthly reconciliation of department credit card. Oversee proper procedures for expense reports prior to submitting to accounting for processing.Coordinated training & travel schedules for staff, event staff and affiliates.Worked in conjunction with other departments to collectively problem-solve and resolve customer disputes on billing and credit.Promoted to brand coordinator for three of the industry’s largest HVAC brands due to strong cross departmental leadership skills and willingness to grow brands into future development.

Answered and directed all calls for corporate team members using a multi-lined telephone. Demonstrated the ability to become proficient in the use of office equipment and systems.Ship confirmed sales orders and invoices for customers.Obtained product and brand knowledge to be able to assist sales counter staff and answer customer inquiries as needed.Inventory tracking & processing.Greeted and directed all customers coming into the branch and corporate offices with a warm & courteous smile. Nightly cash till reconciliation & deposit preparation.Accepted cash and credit card payments for will-call and walk-in customers.Created office templates, regional forms, graphs & spreadsheets using Microsoft Word & Excel.Promoted to marketing assistant.

Assisted executives with tasks related to sales and operations with complete accuracyManaged co-op advertising program according to national brand guidelines. Accurately processed all customer co-op Provided sales support for internal and external customersReported sales vs. goal for all branches, every week, with accuracyManaged distribution center inventory tracking and orders of promotional merchandise