Leeann Walker Email & Phone Number

Arlington, Va

- Provide human resources support for 170+ government employees to include interview coordination, resource and performance management, personnel action processing and career transition- Draft and manage agreements with academia and other government organizations, prepare employment offers and compensation packages and track career planning milestones- Analyze Civilian HR programs, processes and documents to develop recommendations and alternative solutions for senior leadership implementation- Serve as Records Management Liaison for the Strategic Resources Office to ensure compliance with NARA requirements by standardizing file organization, management, compliance and disposition - Serve as the lead and key adviser for Government Employee Telework, Travel Comp Time and Payroll Processing, Managers’ Internal Control Process, Continuity of Operations Plan to implement process improvement and ensure agency compliance

Arlington, Va

- Provided comprehensive administrative an operational support to SES client, Strategic Resources Office Director responsible for handling all Human Resources and Government Travel related functions- Interfaced between government, military and contractor personnel within DARPA and other agencies to ensure timely and satisfactory responses to all needs for official correspondence, policies and directives- Arranged official travel using the Defense Travel System, Commercial Travel Office and Foreign Travel Processing System and processed actions in accordance with Joint Travel Regulations- Maintained and disseminated Agency-wide personnel reports responsible for initiating personnel actions; performed related data calls upon request by agency leadership- Handled sensitive personally identifiable information with discretion and maintained several high volume calendars; Developed and managed content on HR resource page of internal SharePoint site - Prepared DARPA mandated Managers’ Internal Control Process (MICP) and Continuity of Operations Plan (COOP) annual reports for Agency Director review. Evaluated office accomplishments and weaknesses, operational effectiveness, document compliance and conducted risk assessments- Assumed lead and primary point of contact for DARPA Telework. Collected, updated and revised all forms, attended trainings and submitted annual data calls to Department of Defense- Responsible for the audit of 170+ DARPA employee payroll submissions to remain in compliance with DoD policy by ensuring proper recording and substantiating documentation - Event coordination to include travel arrangements, vendor negotiation, agenda creation and document preparation for Strategic Resources Office off-site, retirement ceremonies and SRO events- Arranged elective and mandatory DoD trainings for DARPA employees, conducted research for vendors, solicited proposals, prepared documents for approval and coordinated event logistics

Arlington, Virginia

- Provided comprehensive administrative an operational support to SES client, Strategic Resources Office Director responsible for handling all Human Resources and Government Travel related functions- Interfaced between government, military and contractor personnel within DARPA and other agencies to ensure timely and satisfactory responses to all needs for official correspondence, policies and directives- Arranged official travel using the Defense Travel System, Commercial Travel Office and Foreign Travel Processing System and processed actions in accordance with Joint Travel Regulations- Maintained and disseminated Agency-wide personnel reports responsible for initiating personnel actions; performed related data calls upon request by agency leadership- Handled sensitive personally identifiable information with discretion and maintained several high volume calendars; Developed and managed content on HR resource page of internal SharePoint site - Prepared DARPA mandated Managers’ Internal Control Process (MICP) and Continuity of Operations Plan (COOP) annual reports for Agency Director review. Evaluated office accomplishments and weaknesses, operational effectiveness, document compliance and conducted risk assessments- Assumed lead and primary point of contact for DARPA Telework. Collected, updated and revised all forms, attended trainings and submitted annual data calls to Department of Defense- Responsible for the audit of 170+ DARPA employee payroll submissions to remain in compliance with DoD policy by ensuring proper recording and substantiating documentation - Event coordination to include travel arrangements, vendor negotiation, agenda creation and document preparation for Strategic Resources Office off-site, retirement ceremonies and SRO events- Arranged elective and mandatory DoD trainings for DARPA employees, conducted research for vendors, solicited proposals, prepared documents for approval and coordinated event logistics

Falls Church, Virginia

-Tracked, analyzed and reported on all company metrics such as, marketing campaign effectiveness and conversion rates; determined areas of opportunity and maximized profitability based on results-Recruited based on workforce needs by way of online sources, job fairs; manage all recruitment campaigns; Conducted all interviews, reference and background checks and appropriate follow up -Trained all inside and outside sales agents; developed, applied and documented corrective action plans; Maximized efficiency by standardizing lead management and data collection processes-Determined program and personnel effectiveness and efficiency; developed and recommended procedures and methods improvements to senior administration and implemented new processes-Monitored agent production through daily communication and computerized analytics; Reviewed goals and production on a weekly and quarterly basis to ensure employee satisfaction and productivity; Utilized personal development tools to increase employee retention-Developed and implemented all on-boarding procedures, training materials, scripts, standard operating procedures, system processes, data collection, marketing strategies and recruiting techniques; Organized activities to strengthen internal culture, heighten employee engagement and promote company core values

Falls Church, Va

-Administered performance management; provided feedback, training, development and corrective action plans as necessary; collaborated communications between clients, supervisors and staff-Performed all interviewing and hiring including reference and background checks and appropriate follow up; Conducted all training and on-boarding procedures-Developed and implemented all on-boarding procedures, training materials, scripts, standard operating procedures, system processes, data collection, marketing strategies and recruiting techniques-Developed, monitored and implemented company-wide quality assurance and compliance standards-Analyzed reports, measured key performance metrics and designed results-driven trainings-Developed tactical and targeted sales techniques for customer service staff, to drive revenue growth-Conducted group training sessions on products and services offered; performed quality control checks-Determined marketing costs to identify source productivity; developed and implemented new marketing strategies; resolved customer complaints and inquiries in an efficient manner-Completed payroll and scheduling; identified and corrected inefficiencies within the lead management, computer and phone systems; collaborated with outside departments to ensure company profitability

-Built instant rapport and strong client relationships to successfully sell vehicles and obtain referrals-Maintained detailed and accurate client information to ensure accurate order processing-Explained detailed contracts and warranties; Handled sensitive client information relevant to financing-Integrated new product and company knowledge into all communication with clients-Trained new sales consultants on company policy, procedure and industry knowledge-Developed new training material to improve store processes and efficiency-Organized and executed store-wide events; volunteered in the community with company missions-Performed independent research to verify and technical information to provide missing information-Allocated extra time and resource accommodations to ensure product quality and client satisfaction-Organized company activities to strengthen internal culture, heighten employee engagement and promote company core values

-Evaluated staff based on key performance metrics and observation; initiated probationary performance periods and corrective actions when necessary-Performed all interviewing, hiring, training and on-boarding procedures-Define areas of opportunity through financial analysis, salary structure, expenditures, business flows , sales statistics and other relevant data to define a prioritized plan of action for improvement-Conducted objective research on current market trends, industry competitors, product demands and other related topics and implemented desired transformations in the organizations-Conducted analytical assessments to identify problem areas, trends, deficiencies and provided solutions to senior management; Utilized personal development tools to increase employee retention-Managed several franchises simultaneously in diverse geographical locations; promoted company core values and heightened employee engagement to positively impact morale-Developed and implemented scripts, policies and procedures to ensure consistency and efficiency-Utilized sales methodologies and initiated marketing campaigns resulting in new business and contracts increased client retention; coordinated with departments regarding performance results-Monitored trends to obtain optimal operational efficiency within each department-Resolved client and member complaints and organized activities to strengthen internal culture-Accurately calculated commission-based payroll to ensure timely payroll processing-Incorporated staff development tools: reading materials, videos and motivational speaker engagements-Collaborated with Corporate to launch beta programs and track efficiency; trained new franchise owners and their staff on current operating systems and training processes-Mitigated problems and situations to obtain favorable outcome and conducted root cause analysis-Confidently communicated orally and in writing to present data, policies and training

Buffalo/Niagara, New York Area

Maintained several jobs working in varied office and restaurant environments during high school and college years:-Maintained attention to detail, excellent customer service and professionalism in high paced environment; Multi-task effectively to maximize production and profitability-Utilized tremendous organizational skills to streamline multiple guest experience simultaneously-Built rapport and engaged with customers in a genuine manner and had thorough knowledge of company history and products to ensure the highest level of customer satisfaction-Responsible for staff training, safety and compliance as well as monetary funds that were collected-Discussed any areas of opportunity regarding personnel, policy or procedure with management in a solution-based manner