Lee Burns Email & Phone Number

Bremerton, Washington, United States

CCNA Certifide• Currently work as a NMCI Network Engineer (MID) of a large-scale Enterprise network servicing NGEN Naval sites across the Puget Sound and Western region. • Implement and maintain an enterprise network environment to include Cisco routers, Cisco & Brocade switches (Multi-Layer, Data Center/ Access/Core/ Distribution).• Primary area of responsibility is Bremerton Naval shipyard with 235 switches to include NIPR and SIPR access. Total user count of 15570.• Secondary area of responsibility includes 9 site across the Puget Sound region too include Oregon and Idaho with a total of 265 switches. User count of over 6500.• Configure, install, troubleshoot various network devices and services (e.g., routers, switches, firewalls, VPN), LAN, and WAN. • Work with NOC technicians from Pearl Harbor and Norfolk Virginia to troubleshoot down devices, outages, and resolve network related issues.• Create tickets for network maintenances using HP Service Manager. I’m expected to understand, implement, and follow processes in accordance with current policies and procedures. Perform escalation and additional tasks as directed. • Provide daily operational support for LAN/WAN networks, including Port Capacity Requests, Closet Clean Ups, User Incident, Patching / activating ports, un-patching ports, configuring 802.1x, forcing ports for trouble shooting, and enabling MAB through PuTTY.• Resolve technical issues associated with L2/L3 network and routing protocols at all levels of the OSI model through the use of diagnostics and network administration tools.• Trouble shoot / replacement of Ethernet, power cable wiring, conduct fiber work (scope, light meter, cleaning) and media converters.• Ability to clearly communicate results of discussion, artifacts and recommendations. Help to remotely diagnose hardware problems, network issues, facilitate server repairs, and manage client's hardware assets resolution in a production environment.

Madigan Army Medical Center

Providence St. Peter Hospital, Olympia, Washington

The CSRM IS Technical Support Specialist serves as a resource and local primary point of contact for customer's issues and requests for information technology services and support. The CSRM IS Technical Support Specialist provides high quality end user IS/IT services to all Providence employees, partners, and customers, while also delivering an excellent customer service experience. KEY POSITION ACCOUNTABILITIES Primary Duties 1. Demonstrates Providence Health & Services core values of respect, justice, compassion, stewardship, and excellence to customers, employees, and visitors; and provides quality service in the performance of work assignments and duties. 2. Maintains established department policies and procedures, Improving Organization Performance program, and patient/customer safety standards. Technical Duties 1. Provide high quality end user support and services while providing excellent Customer Service to all Providence employees and partners. 2. Triages customer issues and requests through various tools, troubleshooting and resolving end-user technology issues. 3. Assign ITSM tickets to all other IS disciplines, and document all activity appropriately, while communicating appropriate status to the end user. 4. Repair, replace, and update Personal Computers and other computing hardware. 5. Repair, replace, and update Smartphones, Tablets, and other mobile computing devices. 6. Repair, replace, and update printers and related hardware. 7. Repair, replace, and update computing accessories. 8. Installs applications as directed 9. Work directly with Desktop Engineering and other IS organizations to provide feedback and testing results on computer images to ensure stable computing environments. 10. Work with all Providence IS organizations to accommodate customer issues and requests, and follow them through to completion.

Joint Base Lewis Mcchord

Camp Pendleton And Mcas Miramar

• Deployment of the enterprise migration from Windows 7 to Windows 10 Enterprise for the USMC Camp Pendleton and MCAS Miramar CA.• Implemented Migration with stringent adherence to Windows 10 Security Technical Implementation Guide (STIG) and applicable DoD cybersecurity policies, standards, and architectures.• Tier 2 break/fix support for, troubleshooting, software issues like network connectivity and installations, mapping network drives, adding local and network printers, maintained Active Directory objects, configuration issues, and hardware repair.• Act as technical expert on Windows 10 and OS upgrades.• Windows OS Deployment/WinPXE, and Configure McAfee Host Intrusion Prevention. • Re-imaged 650 machines.

Hhd, 382Nd Cssb, Jblm, Wa

U.S Army, Tacoma WA 98433 November 2015 to February 2018Operations Manager• Manage and oversee three departments: Human Resource, Security, and Planned Management• Manage and oversee three teams of 30+ staff members• Conduct SHARP/EEO (Sexual Harassment/Assault and Response & Prevention) / (Employee Equal Opportunity) training seminars to 300+ personnel in the Western Region• Mentored staff for promotion and help develop their hands-on skills and help to better perform their interpersonal skillsU.S Army, Tacoma WA 98433 November 2012 to November 2015Operations Manager• Managed seven Team Leaders with 50+ employees• Direct oversite of primary care and case management of employees in transition• Provided unmatched leadership, guidance, and superior mentorship to 800+ military personnel and their families that served overseas in Germany and Asia• Prioritized daily schedules for Nurse Case Managers and Social Workers that employees attended 25,000+ appointments throughout the Puget Sound Region• Managed and oversaw policies and developmental training mandated by the Department of Defense and other government agencies resulting in a 95% compliance rating• Conduct SHARP/EEO (Sexual Harassment/Assault Response & Prevention) / (Employee Equal Opportunity) training seminars to 250+ personnel U.S Army, Tacoma WA 98433 July 2005 to November 2012Logistics Support Manager• Responsible for the movement of equipment, supplies, controlled items, and hazardous material• Master Driver/ Instructor- Implemented training guidelines for contractors and employees as they assumed daily control of the training sites• Delivered over 92,000 gallons of bulk fuel, 450,000 gallons of fresh and gray water to over 13 training sites in Washington State

Mssa, Cloud And Server

Associate’S Degree, Computer Network Engineering