Krystle Lee Email & Phone Number

Singapore

Driving scalable KYC solutions and processes to power India's growth

Singapore

Driving KYC excellence and seamless customer onboarding experience contributing to successfully product launches

Singapore

Gather, analyse and review information of new and existing client applications through various channelsReview and check for completeness of CDD information and supporting documents for new and existing customersPerform risk assessments in line with the AML and KYC Policies and Procedures for prospects, new and existing clientsPerform name screening and searches on prospects, new and existing clientsResponsible for ensuring each client’s document collection is done in accordance with KYC/CDD Policies and ProceduresSetup processes, monitor and execute checks related for onboarding new clientsEvaluate existing procedures to refine and optimize the end to end client on-boarding processProvide advice and assistance to internal stakeholders with regards to new and existing merchants questions around merchant on-boardingProvide support for periodical reviews and auditsParticipate and engage in CDD and compliance conversations and workgroupsParticipate in new product launches to minimise CDD/KYC Gaps Participate in new country launches to scope CDD requirements, remaining compliant and in line with global and local procedures Participate in UAT and provide feedback for enhancements of existing user applications and migrations to new applications

Onboard and conduct Pre-screening of prospects Perform KYC checks and procedures for on-boarding of new accounts, review existing KYC documents and existing banking relationship Rate fixing & Drawdown of Loan Disbursements and support in all Loan related operational mattersProvide Support in Digital Banking and CASA related mattersProvide Support in the update of Mandates and clients' records Provide Pricing & Limits and collaboration with GTS Partners Provide support and approval for SWIFT payments (MT210, MT200, MT202, MT103) using OD and IOD Facility and all other payment related mattersMonitor and reallocation of Loan FacilitiesRMA setup for SWIFT Messages Provide Support of Audit Confirmation requests & ReconciliationProvide Support in daily operational mattersProvide Client support and Client ServicingPlanning and Coordination of business and festive eventsConduct and Complete Investigations of service or process gaps and implement improved work processesProvide Assistance and Support to the Global Banks' Relationship ManagersBuild and maintain strong and collaborative relationships with clients, product, operations & business partners

Manage feedback and the feedback process for the hospital in collaboration with the relevant business units Promote service excellence and suggest critical improvements to patients’ experience Review work processes and implement service improvement plans to enhance and review patient’s experience and their journeyCurate service quality award events for awardees and other projects that promotes service quality within the hospitalReview work processes and implement service improvement plans to enhance and review patient’s experience and their journeyKey Achievements:• Mediated and de-escalated difficult situations between the hospital and patients• Received numerous compliments from patients and colleagues• Implemented change in operating hours to improve work efficiency

Singapore

Perform KYC & first and second level verifications on clients, adhering to risk alerts Monitor and identify suspicious transactions and report to risk teamsDeliver personalized customer service experience Client relationship management with consumers on various platformsCollaboration with business units to resolve consumers’ complaintsService Quality audits of calls and emailsIdentify cross-sell opportunities during customer interactionSolicit customers’ feedback and identify opportunities for enhancementsInvolvement in projects and assignments promoting digital bankingKey Achievements:• Top Performing Officer for various months in 2015 and 2016• Awarded Individual Top Compliment Award in 2015 and 2016• Top Banking Team in 2015• DBS League Silver award for the team in 2016• EXSA Silver Award in 2016• RaRa committee member who assists in implementing and organising social and happy events for the contact centre• Involved in successful demand reduction initiatives and projects

Market and propose event solutions to the clientsInvolved in event set up & tear downMonitor all on-site production activities and manage coordination with all vendorsCollaboration with event & logistic vendorsImplement changes in work processes and review post-event feedback collated Key Achievements:• Involvement in Food and Hotel Asia 2014, Tax Free World Association 2014• Events Coordinator for Cyprus and Greek Contingent in FHA 2014 with over 20 booths• Sold over 40% of marketed rental furniture and light fittings to clients• Increased event revenue by 10%

Volunteer Services ManagementVolunteer Relationship ManagementVolunteer Database ManagementCommunications and Liaison Management

Wsq Advanced Certificate In Training And Assessment (Acta), Training And Competency

Diploma, Hospitality And Tourism Management

Attained High Distinctions in MICE, Marketing Management, Business Accounting, Introduction to Hospitality and Tourism, Destination.

Bachelor Of Commerce (Bcom), Hospitality And Tourism Mangement And Marketing

Attained a High Distinction in Destination Management Attained Distinctions in Strategic Management and Marketing & Advertising Law.