• Conducted UX research including, not limited to, 1:1 interviews, usability studies, contextual inquiry, personas, surveys, etc.• Analyzed and report findings to other teams to create an actionable plans while considering business and technical sides• Educated product managers, technology, etc. about research principles in various settings and advocate findings through written reports and presentations to stakeholders

• Defined business goals and product strategy in meetings to set goals for departments • Worked directly with CTO and product managers to organize and review methods of research and presented findings• Worked cross-functionally with other teams such as designers to set out research plans and prioritize projects

• Helped create wireframes and layouts for features in both mobile and web developments• Researched content across social media platforms and websites based on clients’ needs• Helped define, plan and execute user research to help understand audiences, and tailor better solutions for them