The Pro Active IT Support CompanyHere at RCS Technologies we offer a true pro-active IT support service that takes the worry out of IT nightmares and leaving you to concentrate on running your business. We offer a wide range of services and IT support that can be custom made to suit your needs whether it is a full support contact or ad hoc service for when you need us the most.With over 35 years of combined experience we know that whatever the issue we will get you back up and… Show more The Pro Active IT Support CompanyHere at RCS Technologies we offer a true pro-active IT support service that takes the worry out of IT nightmares and leaving you to concentrate on running your business. We offer a wide range of services and IT support that can be custom made to suit your needs whether it is a full support contact or ad hoc service for when you need us the most.With over 35 years of combined experience we know that whatever the issue we will get you back up and running in no time so that your company will not suffer long term damage which can often have irreparable consequences to your business.The IT we support Server Support Windows or Mac based VM Ware, Hyper-V, Virtualisation, VDI and Citrix Local and Wide area networks Wireless systems Disaster Recovery and Business Continuity solutions Back up systems on site and off site solutions PC, Laptop and Mac support Cisco networking hard ware support IT Security systems, Anti Virus and Anti Malware Microsoft Exchange and Outlook support Off site hosting Phone system solutions Lease Lines and Broadband systems Office 365, Share point and Cloud based systems Show less

TECHNICAL EXPERIENCE1st to 3rd line support on operating systems Windows 2000 to Windows 7VoIP, My Calls and NEC SV8100 phone systemServer 2003 and Server 2008 R2Shadow Protect Backup systemSymantec Backup systemWatch Guard firewall systemKaspersky and Sophos Antivirus solutions on both PC’s and ServersSophos Pure Message Anti Spam Sage 50, Sage Act and Sage Time slips administrator Network AdministratorExchange 2003 and 2007iPhone and… Show more TECHNICAL EXPERIENCE1st to 3rd line support on operating systems Windows 2000 to Windows 7VoIP, My Calls and NEC SV8100 phone systemServer 2003 and Server 2008 R2Shadow Protect Backup systemSymantec Backup systemWatch Guard firewall systemKaspersky and Sophos Antivirus solutions on both PC’s and ServersSophos Pure Message Anti Spam Sage 50, Sage Act and Sage Time slips administrator Network AdministratorExchange 2003 and 2007iPhone and Blackberry SupportDisaster Recovery and Business Continuity solutionsProject planningGFI Mail ArchivingMimecast Mail ArchivingActive DirectoryGPO Show less

Manage the IT services, delivering front-line support to 100 both internal (local) and external (remote) users. Carry out full quality and security checks on all systems and back-ups ensuring maximum service levels are achieved (including company disaster recovery requirements). Provide training in Microsoft applications to all users. Administration of NEC phone systems, all networks and specialist software. Build and maintain hardware.Configure and manage mobile telephony.

Provide first and second-line remote and telephone support (VNC via RDP and VPN, Logmein and Visionapps). Windows 2003/08 Server, Outlook, SBS, Exchange and Windows XP/Vista for over 50 different companies. Assisted in setting up domains and workgroups. Build and rebuilds of PCs. Configuring and setting up active directories. Monitoring and setting up of Veritas and SBS backup. Designed and maintenance of the company database.