Lee Walker Email & Phone Number

Grassmarket, Edinburgh

Edinburgh, United Kingdom

My duties include, but are not limited to: - Checking guests in and out; Both attending to and pro-actively meeting guest requirements; Reservations; Processing prepaid room rate deposits; Individual and group room allocations.- Author of 'Concierge Corner' (A monthly one-sheet with upcoming shows and events in the local area), and The Bonham Bugle (A monthly newsletter for the Hotel staff)- A Quality Wins Assurer (A team of 4 who meet monthly to discuss and implement improvements that can be made for both guests and employees within the company).- Green Team member (Small team who meet monthly to discuss and implement changes that will benefit local community/ Environment/ charities/ etc).- Creating & maintaining Reception Standard Operating Procedure's

Carlisle, United Kingdom

I have worked for Carlisle Central on a number of occasions before, during and after my travels - Spanning across 5 years. My superiors were always kind enough to re-instate me whenever I required (between acquiring work visas for other countries).I worked across both day and night reception.My duties included: Checking in and out guests; Reservations; Room allocations; Security checks; Cash banking; General Maintenance work.

Vancouver, Canada Area

I worked at The Victorian on a one year work Visa.My duties included, but are not limited to: - Assisting the General Manager with the day to day running of hotel. - Handling reservations; Attending to guest requirements/ requests- Staff scheduling for H/K and Reception departments; - Marketing. I Assisted with the upkeep of the website and social media accounts. - I assisted in all departments when required.

Sennan City, Osaka, Japan

I was unable to gain employment within a Hotel during my year in Japan.However I did acquire a job at a local mechanics shop and garage in a small town about 1 hour drive South of OSaka City.I feel this experience, greeting and communicating with the locals and learning about the culture, has been priceless to hospitality experience.My duties included:- Helping to maintain the shop; greet customers upon arrival; make tea/ coffee/ soft drinks and make the customers feel at ease when at the store.A lot of the time customers to the store would be waiting on their motorbikes being repaired down in the garage.- Assist with general maintenance works on motorbikes.- Implemented organisational system for when new bike repairs came in - Cleaned up the whole pit, having separate areas for new bike repairs, second hand bike repairs, unusable parts and recyclable parts.

Mt. Taranaki - Egmont National Park, New Zealand

Sydney, Australia

I ensured the smooth running of a busy Central Sydney "Flashpackers".My duties included:- Weekly meetings & reports back to owner.- Manage a small team to ensure the smooth running of the property over the long term.- Reception, Housekeeping, Maintenance.- Organise nightly entertainment for in-house guests.- Marketing – Manage website, magazine advertisements, travel book articles.- Cash handling and budgeting

Executive Certificate, Tourism, Pass

Completed the Destination Leaders Programme for tourism professionals in collaboration with Scottish Enterprise

Bachelor Of Science (Hons), Archaeology