Katherine Lehman Email & Phone Number

Clearwater, Florida, United States

Use various software programs to prepare, process, and maintain administrative records; prepare and edit associated correspondence, memos, and reports; answer incoming calls on automated call distribution telephone system and respond to requests for basic information such as complaint status or direct calls to appropriate recipients. Also responsible for setting up department files and filing, assisting in troubleshooting situations for the department, and processing all complaints filed by consumers, using available software packages, encoding data, report generation, data entry, retrieval and other specialized and routine computer operations.

Clearwater, Florida, United States

Ensured jobs do not go to print with grammatical, spelling, or other errors on them by drawing on expert knowledge of the English language as well as by checking them against information provided by clients, and provided workable solutions to grammar errors or awkward copy, ensured marketing rules are followed and that the designs are technically correct with regards to USPS mailing rules.

Pensacola, Florida, United States

Enthusiastically provided customers with friendly and efficient service while shopping for and purchasing books, informed customers about initiatives, promotions, and services to increase the public’s knowledge about and participation in company-sponsored programs, answered customer questions in person and over the phone while modeling patience, resourcefulness, and communication skills, and used computer systems and technology skills to complete online searches using reference resources and databases.

Pensacola, Florida, United States

Responsibilities included delivering coherent and engaging English instruction to approximately 160 ninth grade students, planning and adjusting as necessary delivery of curriculum content, differentiating instruction based on student needs and interests, and strengthening student social-emotional knowledge through modeling leadership, teamwork, and conflict resolution.

Largo, Florida

Responsibilities included overseeing a team of up to 12 people, monitoring work for quality assurance purposes and planning for fluctuations in workload, assessing the need for and conducting training, delivering performance reviews, and communicating effectively in order to motivate staff toward continuous quality improvement. Also responsible for compiling and analyzing data trends, composing documents involving technical information, as well as adhering to confidentiality standards with regards to both employees' and clients' sensitive information.

Responsibilities included determining past and ongoing eligibility for social service programs, reviewing and analyzing complex, error-prone cases to evaluate the quality of services delivered, conducting group and one-on-one trainings and instruction in a professional manner, and coordinating, directing, and evaluating front-line work in the absence of the unit supervisor.

Largo, Florida

Processed federal Supplemental Nutrition Assistance Program (SNAP) and Florida Medicaid cases, screening applications for Temporary Cash Assistance (TCA) and Disability Determination eligibility, conducting interviews, and assisting with mentoring trainees while maintaining a normal caseload and upholding accuracy standards.

Assisted full-time rentals staff with after-hours special events and ensured event success by enforcing museum regulations, answering queries from catering staff and guests, and maintaining a clean facility.

Supported senior management by executing a variety of administrative tasks such as filing paperwork, supervising office equipment, and assisting callers and visitors, while adhering to confidentiality standards in accordance with the responsibilities of handling sensitive information.