Lance Eichman Email & Phone Number

Fall River, Ma

Provide technical support for hardware issues on multiple enterprise storage systems to include, but not limited to VNX, NetApp, Hitachi, Isilon, Data Domain and other enterprise storage systems. Monitor the systems daily and respond immediately to instability or usability issues. Triage support materials to identify faulted hardware and provide resolutions based on findings. Responsible for working as a point of contact for Field Engineers to replace equipment within various arrays. Ticket management and assignment.

Boston Ma

Providing Desktop support for 50+ users in the Boston office and remote users globally. Maintains computer inventory, notebook builds and Cisco VPN support.

Greater Boston Area

Providing Desktop support for 50+ users in the Boston office and remote users globally. Maintains computer inventory, notebook builds and Cisco VPN support.

Greater Boston Area

Providing Desktop support for 50+ users in the Boston office and remote users globally. Maintains computer inventory, notebook builds and Cisco VPN support.

Newton Ma

Provide Desktop support for 200 users in two locations including corporate headquarters.1000 remote users via phone and remote software.Assisted networking group with connectivity issues to hospitals nation wide

Greater Boston Area

Provided desktop support for 100 users in four locations in the Boston financial district and 50 users in two remote locations along with supporting temporary accounts in a home environment. Set up and maintained user accounts on a Windows 2003 domain within active directory. Assisted Network/Server Administrator with Citrix, Exchange 2003, and Windows 2000/2003 file and print servers.Maintains phone system.

Provided desktop support for 60 Users in a corporate HQ environment. Also provided support for 250 remote users via phone and remote software. Configure desktop and notebooks as needed for the end users.

Responsible for desktop support for 80 users in a corporate HQ environment. Also providing desktop support for 5 remote sites via phone and remote software. Configure desktop and notebooks as needed for the end user. Assists Network/Server Administrator as needed with Citrix, Exchange 5.5, NT 4.0 file servers and printer maintenance on a Red Hat 4.0 server. Maintains and sets up users on a Cisco VIOP system.

Responsible for responding to Heat (problem) tickets within the prescribed time based on severity. Assists in maintaining over 300 servers in both local and remote locations across the state to include file and print clusters, file and print servers, application servers and web servers. Also responsible for deploying code to Websphere and Crystal reports servers. Maintains server build lists, server builds and server location information. Responsible for surplus server equipment. Troubleshoots issues with Rose Electronics and Raritan KVM equipment to include installation and setup. Assist Desktop support as needed, including desktop and notebook setup and configurations. On call for after-hours support.

Responsible for assisting in maintaining LAN and WAN connections to 8 Human Service Centers and 2 State Institutions. Maintaining 40+ servers to include file and print servers, application servers and web servers. Help maintain and update ROAP system, which includes 1 RS/6000 running AIX 5.X and 8 web servers. Also sets up and maintains user accounts for the ROAP application on the RS/6000. Maintains and updates the Computrition system for the ND State Hospital in Jamestown, ND and the Developmental Center in Grafton, ND. Also maintains and updates the ANSOS application at the State Hospital and at Grafton. Responsible for maintaining VPN and Dialup access accounts and accounting. Creates, deletes and updates User accounts for DHS. Responsible for updating and maintaining the Robohelp web server. Responsible for assisting with server build and disaster recovery documentation.