Matt Laughlin Email & Phone Number

California, United States

Reduction in Force ended my experience with the Digital Safe environment. I'm grateful for the customer base, the infrastructure, and the teams that I worked with over many, many years.

Pleasanton California

California, United States

System Integrator during Implementation process and beyond, responsible for project management, data integration, end user training and overall customer satisfaction.ZANTAZ Champion Award Winner for Customer Service and Sales Support.Management of over 1000 Linux and windows systems world wide.Firewall and Load Balancing support of top ten customers.Third party vendor Integration for entire ZANTAZ suite of products. (Linux/Windows)SQL Data Analysis beyond that of product capacity for custom reporting and global configuration changes using DB2, Microsoft SQL, and Postgress.LDAP data integration for security based authentication methods.SSO and SSL Certificate Specialist, trained other employees on implementation procedures.Microsoft Exchange Journal Integration of nearly all ZANTAZ customer base providing training and documentation for Exchange Administrators.Maintain Systems and Config changes adhering to SAS70 Compliance procedures.Utilized Subversion methods to keep configurations separate on MultiTennant Systems.Managed several top 10 Fortune 500 companies’ implementations and continued support beyond Implementation. Including Exchange, Lotus Notes, Active Directory Integration, SMTP connection troubleshooting and configuration, HTTPS connectivity setup, and VPN tunnel access.Documentation of product configurations and support procedures. Constructed and Performed training sessions for both customers and staff across all product lines. OnSite demonstration and training beyond technical documentation.Incident tracking and customer management focused on top tier customers.On Call support 24/7/365 for all products.

Pleasanton, Ca

Pleasanton, Ca

Pleasnton, Ca

Developed Stand Alone Suite of Services to Run a Sales LaptopsArchitected Installation Set of CD's that would automatically install custom suite of applications for use by world wide sales team."a feat that COULDN'T be done"Continued support of the product both stand alone and hostedTrade Show System setup and support engineer. Product Specialist.

Tech lead and system architect for all demo systems constructed for worldwide sales organization, with 24/7 maintenance and support for 35 -50 servers. Team lead, responsible for training new members in system maintenance and functionality. Trade show network engineering with responsibilities from software engineering to connectivity and infrastructure design. Executive support of home network and corporate connectivity.Understand business process requirements as well as application functionality to design and construct demo systems incorporating all software offered by Commerce One including integration with 3rd party products.Early adapter for all internal applications. I provided basic templates for Engineering and Product Management with installation issues and solutions.Key focal point for Sales teams in accessing new solutions. Developed the demo scripts for the field staff. Trained and assisted sales staff to produce industry specific demos to fulfill a specific target based demonstration.Received awards in the Sales organization for installation of all products on a laptop, “a task that couldn’t be done”. This STAND ALONE laptop solution incorporated all products including integration. Providing a demo solution to our field personnel when a network connection was unavailable.Managed network and phone systems at corporate office while company grew from 50 employees to over 500.Trained new IT employees as the company grew from 500 to 2000 employees. Executive support at home (home network support for all executives including installation of wireless networking.)Cisco Local Director and Router setup and installation. Built first few local director labs for “proof of concept” demonstrations.

Team Lead in worldwide Lotus Notes management with over 5000 users. Provided 24/7 support for global messaging systems. Provided excellent technical support facilitating assignment to executive task force support for messaging and connectivity.Lotus Notes Installation and Maintenance of 35 Servers Worldwide.Implementation of wireless modem support so that system maintenance can be performed remotely to provide minimum downtime during after hour support.Lotus Notes email gateway tech lead with Postmaster duties in a heterogeneous email environment. Partnered with email Postmaster to provide a seamless transition from UNIX email to Notes email.Upgraded and maintained server/client installations through 3 revisions. Provided support during migrations for multiple applications designed on these servers.Trained System Administrators across three platforms (Intel, MAC, Sun) to provide excellent support to the end user community.

Education record

Basics in Telecommunication – Networking Basics – Wireless and Digital Circuits – Hands on Cisco I and II

Computer Science

Chemistry

Chemical Engineering