Leigh Chow Email & Phone Number

Newcastle, Australia

- Determine claims in accordance with the Ausgrid Claims Management Policy, the Network Operations Standards and the Customer Connection Contract- Maintain and update a claims database to reflect all claim related actions and communications - Conduct investigations on claims and make determinations as to eligibility for payment consideration- Utilise technical reports and diagrams relating to the operation of the electricity supply network when investigating customer claims… Show more - Determine claims in accordance with the Ausgrid Claims Management Policy, the Network Operations Standards and the Customer Connection Contract- Maintain and update a claims database to reflect all claim related actions and communications - Conduct investigations on claims and make determinations as to eligibility for payment consideration- Utilise technical reports and diagrams relating to the operation of the electricity supply network when investigating customer claims against Ausgrid- Prepare and produce reports to meet Ausgrid's executive management requirements and licence conditions- Create complex customer correspondence and insurance investigation reports- Provide emergency call support to the network only contact centre in times of severe weather Show less

Charlestown, Newcastle Nsw

- Handle large volume of calls - Provide administrative support for Officers, Technical Staff and Managers from Claims Management and other divisions of the organisation- Update and maintain records and use Energy Australia's internal databases and systems

Wallsend, Newcastle Nsw

- Billing enquiries including high bill, incorrect invoicing, negotiated contract, change of residence, disconnection, reconnection and emergency response- Maximise sales opportunities though the communication of Energy Australia's products and services- Keep accurate communication records utilising variety of Energy Australia's databases and systems- Customer complaints resolution

Higher School Certificate, Year 12 Hsc

- English - Mathematics - Geography - Religion - Hospitality Industry Studies - Life Management studies

Certificate Iv In Business Administration

Completed all subjects : - Coordinate implementation of customer service strategies - Develop work priorities - Make a presentation.

Ausgid Online Training Courses (See Description), Certificate Of Completion

Activities and Societies: - 2017 Information Security Policy Awareness - 2017 Asbestos Awareness - 2017 Trade Practices Act - 2017 Privacy.

Rescue And Immediate Care Course, Animal Health, Competency Certificate

Certificate Ii In Animal Studies, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Subjects Completed: - Work in the animal care industry - Participate in workplace communications - Complete animal care hygiene routines.

Excel 2002 Xp, Computer And Information Sciences And Support Services, Advanced

Course In Ohs Consultation, Occupational Health And Safety

Topics covered: - Workplace heath and safety - The role of OHS consultation in the workplace - Effective OHS consultation in the workplace.

Certificate Iii In Customer Contact, Customer Service Support/Call Center/Teleservice Operation

Subjects studied: - Follow OH&S policy & procedures - Communicate effectively in a customer contact centre - Work effectively in a contact.

Certificate Ii In Business, Business Administration, Management And Operations, Statement Of Competencies Acheived

Subjects: - Plan skills development - Develop keyboard skills and speed - Communicate in the workplace - Deliver a service to customers.

Resuscitation Certificate, First Aid, Achieved Certificate

Provide And Emergency First Aid Response In An Education And Care Setting, Statement Of Attainment

- HLTAID001 Provide cardiopulmonary resuscitation - HLTAID002 Provide basic emergency life support - LHTAID003 Provide first aid.