Leigh Epps Email & Phone Number

Raleigh, North Carolina, United States

Manages a team of Operations Leaders whose primary focus is to deliver consulting and outsourced workforce solutions for a premier Smart Industrial client. This includes talent supply chain management, recruitment process outsourcing, direct sourcing talent community, digital workers (RPA) and day to day operational service delivery. I ensure all client operational KPIs, SLAs and other contractual program commitments are exceeded while focusing the teams on service excellence, streamlining processes, developing best practices, continued innovation and automation, evolving of our services, and delighting my client.

Manages a team of Operations Leaders whose primary focus is to deliver outsourced workforce solutions for our clients. This includes talent supply chain management, recruitment strategies and day to day service delivery. I ensure all client operational KPIs, SLAs and other contractual program commitments are exceeded while focusing the teams on service excellence, streamlining processes, developing best practices, and delighting their clients.

Raleigh-Durham, North Carolina Area

Responsible for operational excellence for key strategic client accounts under our MSP division.

Raleigh, Nc

• Responsible for the design, development, and delivery of an adaptive and interactive knowledge management ecosystem to support employees globally • Applied best practice principles of content management to define architecture elements and guidelines to provide consistent structure and user experience • Developed and managed the overall content management lifecycle strategy and related tools in support of sales enablement (SharePoint, Salesforce, etc.)• Researched and adapted internal and external benchmark data to drive consistent messaging of our brand throughout the industry • Acted as the source and authority for socialization of information across the sales organization

• Led the design, deployment, and facilitation of new hire on-boarding and other strategic training curriculums for Kelly’s Outsourcing and Consulting Group (OCG) and those internal to Kelly that desire to learn more about OCG• Participated in management activities and provide leadership and mentorship to field trainers (Train the Trainer)• Communicated and promoted learning as an integral part of the organization• Developed and managed reporting of business metrics (learning success measures)• Acted as global training liaison for OCG solutions

Raleigh, Nc

• Developed and deployed global knowledge management tool, Google Apps, across Outsourcing and Consulting Group • Developed and managed global new hire induction and training plan for all OCG employees• Managed various strategic projects such as design and development of MSP Sales Certification Program • Led and/or supported MSP program rescue efforts

Raleigh, Nc

• Responsible for the development and implementation of process improvement initiatives, best practice sharing, standardization activities, and quality deployment for Kelly’s MSP solution• Developed supplier management processes and best practices: Supplier score carding methodology, Supplier Summits, MSP Advisory Boards, and Supplier Optimization, to be used with over 1000 suppliers globally • Developed best in class processes surrounding supplier management initiatives such as market rate development, specialized reporting, and MSP staff training, touching more than 70 client operating companies• Advised country managers and respective leadership on MSP solution deployment, branding, and operations• Acted as client facing operational project manager and escalation point for troubleshooting and advanced solutions or projects• Managed orientation, induction, and training for all supplier management employees• Managed five direct reports who support new program implementation, next generation MSP initiatives, and back up MSP support• Operated as owner and administrator of Kelly’s MSP Supplier Portal (supplier tool sharing website)• Acted as Chairperson for Kelly’s Annual OCG Conference, working directly with Kelly global leadership while responsible for developing event agenda and managing all planning activities leading up to event (includes 150 attendees from 22 countries)

• Fully responsible for the management and daily operations of two branch office locations and driving the profit and growth objectives of the area on behalf of Kelly Services.• Managed and developed local large volume accounts ($1mm+) and corporate driven accounts within the Oklahoma City market and surrounding area.• Successfully launched the new Kelly Educational Staffing service line with two school districts, to include initiating the sales process, implementation, training, and account management.• Acted as highest point of contact for escalated issues in the Oklahoma City territory.• Acted as liaison between Oklahoma City branch offices and corporate headquarters.• Partnered with other Kelly business units (IT, Engineering) to provide successful staffing solutions for customer base.• Business mix included: Office Clerical, Light Industrial, Educational, Call Center, and Information Technology (low level).