Leigh Epps Email & Phone Number

Raleigh, North Carolina, United States

Manages a team of Operations Leaders whose primary focus is to deliver consulting and outsourced workforce solutions for a premier Smart Industrial client. This includes talent supply chain management, recruitment process outsourcing, direct sourcing talent community, digital workers (RPA) and day to day operational service delivery. I ensure all client.

Manages a team of Operations Leaders whose primary focus is to deliver outsourced workforce solutions for our clients. This includes talent supply chain management, recruitment strategies and day to day service delivery. I ensure all client operational KPIs, SLAs and other contractual program commitments are exceeded while focusing the teams on service.

Raleigh-Durham, North Carolina Area

Responsible for operational excellence for key strategic client accounts under our MSP division.

Raleigh, NC

• Responsible for the design, development, and delivery of an adaptive and interactive knowledge management ecosystem to support employees globally
• Applied best practice principles of content management to define architecture elements and guidelines to provide consistent structure and user experience
• Developed and managed the overall content management lifecycle strategy and related tools in support of sales enablement (SharePoint, Salesforce, etc.)
• Researched and adapted internal and external benchmark data to drive consistent messaging of our brand throughout the industry
• Acted as the source and authority for socialization of information across the sales organization

• Led the design, deployment, and facilitation of new hire on-boarding and other strategic training curriculums for Kelly’s Outsourcing and Consulting Group (OCG) and those internal to Kelly that desire to learn more.
• Participated in management activities and provide leadership and mentorship to field trainers (Train the Trainer)
• Communicated and promoted learning as an integral part of the organization
• Developed and managed reporting of business metrics (learning success measures)
• Acted as global training liaison for OCG solutions

Raleigh, NC

• Developed and deployed global knowledge management tool, Google Apps, across Outsourcing and Consulting Group
• Developed and managed global new hire induction and training plan for all OCG employees
• Managed various strategic projects such as design and development of MSP Sales Certification Program
• Led and/or supported MSP program rescue efforts

Raleigh, NC

• Responsible for the development and implementation of process improvement initiatives, best practice sharing, standardization activities, and quality deployment for Kelly’s MSP solution
• Developed supplier management processes and best practices: Supplier score carding methodology, Supplier Summits, MSP Advisory Boards, and Supplier Optimization, to be used with over 1000 suppliers globally
• Developed best in class processes surrounding supplier management initiatives such as market rate development, specialized reporting, and MSP staff training, touching more than 70 client operating companies
• Advised country managers and respective leadership on MSP solution deployment, branding, and operations
• Acted as client facing operational project manager and escalation point for troubleshooting and advanced solutions or projects
• Managed orientation, induction, and training for all supplier management employees

• Fully responsible for the management and daily operations of two branch office locations and driving the profit and growth objectives of the area on behalf of Kelly Services.
• Managed and developed local large volume accounts ($1mm+) and corporate driven accounts within the Oklahoma City market and surrounding area.
• Successfully launched the new Kelly Educational Staffing service line with two school districts, to include initiating the sales process, implementation, training, and account management.
• Acted as highest point of contact for escalated issues in the Oklahoma City territory.
• Acted as liaison between Oklahoma City branch offices and corporate headquarters.
• Partnered with other Kelly business units (IT, Engineering) to provide successful staffing solutions for customer base.