Lena Darnell Email & Phone Number

Nashville, Tn, Us

eDynamic Learning is the largest publisher of online CTE and elective courseware in North America. grades 6-12Received a promotion to design and implement internal strategies to nurture and support internal leaders and clients.Improve retention and customer loyalty for middle and high school CTE & electives, with more than 250 online courses.Coach, train, mentor, and give performance reviews to 12 new hires firmwide increasing product knowledge and effectiveness.Restructure and deliver new customer training programs and practices to modernize facilitation and learning results, reducing implementation time and efficiencies.

Promoted to organize and lead the development, planning and delivery for a brand new department.Performed improvement assessments, created and delivered a customer loyalty program structured to build stronger customer relationships.Actively engaged with internal and external stakeholders to provide integration and implementation solutions.Efforts decreased support tickets by 20%.

Introduced and drove campaign efforts to market and sell learning programs within underserved areas.Established sales goals, identified customer behavior, budgets, and created forecasts.Analyzed statistics, determined sales potential and business requirements.Drove market expansion and retention by 48% in less than two years.Increased customer and employee retention by 50%.

Revitalized the Professional Development program by working with the marketing department to increase effectiveness and create new delivery methods. Decreased training times by 40% by maximizing training and development processes.Planned and implemented a new company training process. Utilized multiple Learning Management Systems that improved overall delivery with different options for end users.

Built and cultivated trust and respect easily with highly impressionable young people. Engaged in elementary level STEM classes and encouraged interest and consideration for future careers. Supervised and managed multiple training programs, evaluated for effectiveness and efficient deliveries.Taught 24 students in math, science, language arts and social studies.Leveraged multimedia technology to introduce global cultures to encourage further exploration and career development.

Proactively sold and marketed telecommunication, VoIP phone systems and Cloud services to qualified businesses for the North Central Telecommunications Company, securing $10M+ in Government Grants. Planned and developed a sales department by delivering employee training for sales strategies, processes and procedures. Contributed to events and meetings on Capitol Hill with US Senators and Representatives focused on rural TN communities. Organized visits with key stakeholders, government officials, representatives and company CEOs through strategic solutions driven meetings. Increased business sales and retention by 15%, delivered solutions to commercial and residential customers with strategic follow-ups and upsell opportunities.

Tennessee

Planned and created a unique, proprietary training program to enhance executive, managerial and supervisory leadership skills for engineering, education, manufacturing and nonprofit clients.Developed and delivered 500+ training, marketing plans and presentations to C-Level groups. Managed and led sales, marketing, customer service, and business management functions. Converted 65% of initial conversions into exploratory and introductory meetings. Built partnerships with CEOs to develop site-specific mid-level and senior management leadership skills training.

Planned and delivered a Learning & Development Program to improve marketing and sales for health insurance products. Supported corporate requirements to train all new agents in three states, provided guidance and instructions to regional offices in two other states.Designed and delivered over 500 presentations to individuals, small and large groups.Rated in the Top 10 in sales out of 15,000 offices.

Bs, Education

Ma, Instructional Leadership