Elena Mclain Email & Phone Number

Colorado, United States

United States

A non-profit organization helping US-Military Service Members transition to the civilian community.Administer and support Salesforce across the organization on a volunteer basis, developing, customizing and implementing the Non-Profit-Success Pack. Draft customer’s functional and non-functional requirements. Create user profiles, role hierarchy, sharing, and permission sets. • Build a cloud CRM for more efficient and effective customer communication • Enrich existing Salesforce configuration by creating custom objects/custom fields to the existing data.

Colorado Springs, Colorado Area

LM~Luxe, LLC is a premier shopping destination for high-end luxury designer goods. ▪ Collaboration with diverse teams to identify market opportunities▪ Resale of Vintage Designer goods on a social media platform▪ Educating Clients on the proper authentication of various designer items▪ Offering expertise to retail business on product selection and market placement

Colorado Springs, Colorado Area

Technical Career School offering individual students the opportunity to prepare for IT certification.Provided seamless administrative support to all members of C-Suite, working in the cross-functional environment. Successfully executed numerous projects/tasks within budgets and timelines. Maintained staff records and handled confidential data using Salesforce. Analyzed financial reports and offered effective business solutions. • Obtained a rapid promotion to the PM role due to the exceptional organization and management skills• Trained and mentored Career Training Consultants to ensure smooth adoption of advanced IT programs• Expanded Product portfolio by negotiating and partnering with Microsoft, CISCO, CompTIA, and EC-Council • Initiated ACE Accreditation to enhance student achievement towards college credit units.

Colorado Springs, Colorado Area

Global test development and delivery solutions leader across academic, corporate, financial, healthcare and technology marketsManaged the Testing facility, including technical, financial, business and HR aspects. Set and maintained policies/ guidelines to uphold the highest standards of testing for 350+ professional exams. Maintained company’s software, data integrity, data transmission, and security. Ensured positive testing experience for each participant• Promoted from administrative to managerial position in less than a year due to escalating problems with the current management• Led the transformation process turning the center from the worst into top 25% best Tester Centers in the district within 6 months, receiving recognition from the company’s CEO• Increased profitability by 60% within a year through the execution of effective business strategies• Boosted personnel’s professional growth by leading the implementation of continuous training • Passed semi-annual District Manager quality and security assurance audit• While hired as a CEO Assistant in Leader Quest, continued serving as an independent consultant for Prometric until May 2017 due to internal business and management issues.

Vilseck Germany

Solution provider for information, communication and security technology for Commercial and BusinessesProvided operational and administrative support for the company’s sub-store, NorthStar, by setting up new mobile, land phone, and broadband plans for the US Soldiers stationed in Germany. Consulted clients on the company’s products, helping choose optimal offers and packages. Learned all duties within 3 weeks with no official training. Hired, trained and mentored junior staff.• Delivered cost-saving and time-saving solutions by managing, tracking and resolving overdue balances on client accounts• Exceeded monthly sales quota by 15% offering new and existing clients the best available plans• Managed all aspects of contract negotiation, advertising, and marketing to open and establish the additional store location in a different city • Ensured relevance and correctness of all contracts, including their German into English translations.

Masters Of Science, Leadership & Business Management

Bachelor'S Of Science, Business Administration And Management, General, 3.0

Salesforce Administrator, Salesforce Certifications

Associate Of Arts (A.A.), Foundation Of Business, Gpa 3.78