Lenise Mendes Email & Phone Number

Remoto

- Document platform features for customers, internal processes for other Product teams, and the platform's design system. Publish the documents on GitBook, Notion, Zeroheight, and Storybook.- Lead the development and maintenance of the Technical Writing Guide, providing instructions on writing documents according to the Diátaxis framework, best practices to enhance writing quality, and essential conventions for all Tech Writers to follow.- Contribute to the creation of new processes to enhance the performance of the Tech Writer's team.

- Documented technical tutorials to assist customers in using the platform.- Managed the Knowledge Base by restructuring the document creation process and implementing a new document template.- Led content squads responsible for creating technical tutorials for clients. Assigned tasks, reviewed materials, and published them on the Knowledge Base.- Trained new employees, ensuring their proficiency in using platform features.

- Assisted customers via chat and tickets by addressing their technical questions related to the platform. This involved providing guidance on tasks like page creation, email automation setup, CRM management, and more.- Contributed as a member of a content squad, collaborating on the creation of technical tutorials to help customers better understand and navigate the platform.

- Provided customer support via chat, helping with technical questions related to the platform, including website hosting, VPS (Virtual Private Servers), domains, DNS (Domain Name System), SSL certificates, and more.- Offered and recommended products to customers to improve their performance using the hosting features.

Irati, Paraná, Brasil

- Fazia o follow-up/acompanhamento dos atendimentos às licenciaturas/NRE/SEED/CAPEZ, atendia ao público e telefone (discentes e docentes), redigia textos, ofícios, memorando e emitir relatórios, arquivava documentos, auxiliava na tramitação de processos institucionais e nas práticas de gestão escolar, assessorava nas rotinas de despacho em processos pedagógicos e administrativos, utilizava programas, sistemas e internet, auxiliando nos relatórios e atualização de quadros demonstrativos da unidade.