Lenora Yanez Email & Phone Number

Cape Coral, Fl, Us

Oakbrook Terrace, Il

vAuto, a member of Cox Automotive, provides inventory optimization software that allows dealers to select and manage new and used vehicle inventory. vAuto’s used vehicle inventory management software system is the most powerful system for dealers on the market. As a Marketing Specialist at vAuto, I help educate dealers to reduce their stocking mistakes, pricing guess work and incentives chaos, improving unnecessary margin concessions. In my role, I have been a part of a team that has helped dealers:- Achieve average inventory turn rates of 12 times or more per year (double the industry standard) - Increase total dealership sales and profitability by double digit percentages- Eliminate six- and seven-figure wholesale losses- Maximize ROI with a smaller inventory investmentFor your convenience, I have included my information in the “Contact Info” section of my profile. Feel free to contact me if you would like discuss how vAuto can help your dealership stay ahead in today’s used-vehicle market.

Galena, Il

Responsible for finding and ensuring vehicle and driver availability, using them to the maximum efficiency by monitoring freight movement, communicating with drivers, and all other departments and parties connected with freight movement. Administration/ coordination of loan/lease paperwork, and most importantly customer support.

Dubuque, Iowa Area

Customer support via phone, troubleshooting software issues until resolved. I enjoy taking care of the customer wherever I go. Streamlined the process for the support department to be the first responders to our customers needs via changes in phone system direct answer to their needs and issues. Managed down servers, reacted quickly to get them back up and running so customers/business did not suffer. Traveled to customer locations for new install of Hardware/Software and then trained staff accordingly.

Responsible for call center customer service for consumer’s and franchises. Daily reports and follow-up. Maintained a call volume of 100 plus calls per day, assisting with customer issues until resolved. Handled freight claims and shipment requests, Extremely fast paced environment, with lots of opportunity to grow.

Manage CTI training programs and Subject Matter Experts for 10 plus States in the North & North East. Working closely with CQ Sales Teammates for program improvements and assist in driving revenue for their stores, relationship building.

Lincolnshire, Il

Broad responsibility of managing field operations, including assessment of client needs, course facilitation; 50 plus field contract instructors and location; creation of national account training programs. Determined departmental needs and created strategic plans tied to corporate initiatives. Introduced web-based training strategies and concepts for automotive courses. Created product certificate passport program, including the design, layout, packaging, distribution, and management of the program.

Certificate, Project Management Certificate

Certificate in Project Management.

Business/Commerce, General

General studies with focus on business.