Leonardo Mendes Email & Phone Number

Porto Alegre, RS, BR

As a Group Manager at Nexforce, I oversee multiple teams of Solutions Managers, ensuring efficient large-scale operations. Along with other hats like HubSpot Implementation Specialist, HubSpot Ops Hub Specialist, Solutions Architect and Revops Solutions ManagerKey Goals:Set clear goals for teams, aligning with Nexforce’s overall objectives.Facilitate.

As the Solutions Manager at Nexforce, I was responsible for overseeing and optimizing our business processes, developing innovative solutions, and leading data analysis projects. My role involves:Process Management:Expertly manage and optimize both internal and external processes using agile methodologies.Lead projects focused on process analysis and.

Porto Alegre, Rio Grande Do Sul, Brasil

Porto Alegre

*Deal close to the client*Manage tickets*Organize team allocation*Send monthly or bi-weekly reports to clients*Oversee and help support analysts*Oversee developers job*Manage meetings (internal and external)*Create/Update any processes documentation*Create/Update any internal workflows*Manage and evaluate team’s KPIs*Help the Head of Support while creating.

Porto Alegre E Região, Brasil

• Strong involvement with delivery on improvements to support processes;
• Responsible for the quality of the OCCs Support
• Project leadership within support process changes for OCCs Support
• End user education
• Documenting (knowledge base, procedures, help guides, etc.)
• Jira Cloud Service Desk administration

Amcor Tobacco Packaging Brasil - Cachoeirinha Site

• Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction
• Responsibility for the implementation of GBS IT shared service standards and support processes to ATBC site
• Responsible for the quality of the IT services delivery
• Project leadership for all IT infrastructure and support process changes for IT shared services
• Hardware installation / repair
• Printer and multi-function device management

Auxilio a clientes quanto a navegação, configuração de software de e-mails, cobranças, vendas, configuração de softwares da empresa Terra e antivírus McAfee.